Mintel
Client Success Manager – Mintel
Join to apply for the
Client Success Manager
role at
Mintel .
Overview
Our client’s success is our success. By helping our clients achieve their goals while leveraging Mintel, we preserve long‑standing relationships and expand in their business, demonstrating our value. With over 1,500 clients and $80M subscription revenue in the Americas, our Client Success team is vital to ensuring partners continue to derive value from our data.
This is a hybrid position based in Chicago. This role partners with an Account Manager to support, retain, and grow some of our largest clients in the beauty industry.
Responsibilities
Build usage, interest, and awareness of Mintel services with clients through training and research support, driving renewal rates and growth.
Co‑facilitate monthly or quarterly calls with clients to share insights and gather feedback on business objectives.
Provide timely and thorough responses to ad‑hoc client questions and research requests using Mintel tools and services.
Proactively curate and deliver analyst insights each week, ensuring alignment with clients’ business objectives.
Monitor client usage monthly, flag concerns to the Account Manager and co‑produce annual partnership reviews.
Operate as a knowledgeable expert in Mintel’s methodologies across food, beverage, beauty, and retail verticals.
Qualifications
Client‑obsessed and passionate about delivering client success.
People‑smart: Adaptable to different personalities and organizational levels.
Committed to personal growth and continuous learning.
Commercially‑minded and comfortable pitching our suite of products.
Naturally curious, asking deep questions to understand client challenges.
Humble, confident, and willing to share knowledge.
Self‑directed, proactive, and accountable for client portfolio success.
Excellent communicator: polished verbal and written skills, adaptable style.
Tech‑savvy: strong Excel and PowerPoint skills, experience with usage tools such as Mixpanel and Salesforce.com.
Equal Opportunity Employer
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Salary
The base salary range for this role is $54,000 USD to $67,000 USD.
Benefits
We offer medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer‑paid life and disability insurance, 401(k) with employer match, paid time off, flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave, and paid parental leave.
#J-18808-Ljbffr
Client Success Manager
role at
Mintel .
Overview
Our client’s success is our success. By helping our clients achieve their goals while leveraging Mintel, we preserve long‑standing relationships and expand in their business, demonstrating our value. With over 1,500 clients and $80M subscription revenue in the Americas, our Client Success team is vital to ensuring partners continue to derive value from our data.
This is a hybrid position based in Chicago. This role partners with an Account Manager to support, retain, and grow some of our largest clients in the beauty industry.
Responsibilities
Build usage, interest, and awareness of Mintel services with clients through training and research support, driving renewal rates and growth.
Co‑facilitate monthly or quarterly calls with clients to share insights and gather feedback on business objectives.
Provide timely and thorough responses to ad‑hoc client questions and research requests using Mintel tools and services.
Proactively curate and deliver analyst insights each week, ensuring alignment with clients’ business objectives.
Monitor client usage monthly, flag concerns to the Account Manager and co‑produce annual partnership reviews.
Operate as a knowledgeable expert in Mintel’s methodologies across food, beverage, beauty, and retail verticals.
Qualifications
Client‑obsessed and passionate about delivering client success.
People‑smart: Adaptable to different personalities and organizational levels.
Committed to personal growth and continuous learning.
Commercially‑minded and comfortable pitching our suite of products.
Naturally curious, asking deep questions to understand client challenges.
Humble, confident, and willing to share knowledge.
Self‑directed, proactive, and accountable for client portfolio success.
Excellent communicator: polished verbal and written skills, adaptable style.
Tech‑savvy: strong Excel and PowerPoint skills, experience with usage tools such as Mixpanel and Salesforce.com.
Equal Opportunity Employer
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Salary
The base salary range for this role is $54,000 USD to $67,000 USD.
Benefits
We offer medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer‑paid life and disability insurance, 401(k) with employer match, paid time off, flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave, and paid parental leave.
#J-18808-Ljbffr