InRule
InRule Technology®, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated Decision Intelligence Platform (DIP) combines decisioning, process automation, and machine learning to help IT and business leaders make better decisions faster, operationalize AI, and improve complex processes.
We are trusted by some of the world’s largest banks, insurance companies, healthcare organizations, and governments for mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and delivers exceptional business outcomes.
We are seeking a driven and customer-focused Customer Account Manager to own a defined book of accounts and serve as a trusted partner to our clients. In this sales-focused role, you will be responsible for driving renewals, expanding relationships within accounts, and ensuring customer satisfaction in close collaboration with our Customer Success (CS) team. Your success will be measured by bookings performance and overall account growth.
Key Responsibilities
Own and manage a portfolio of assigned customer accounts
Build and maintain strong, long-term client relationships, acting as the primary point of contact
Partner closely with the Customer Success team to ensure seamless onboarding, adoption, and ongoing value delivery
Drive contract renewals and identify expansion opportunities to grow revenue within existing accounts
Develop account strategies to achieve or exceed sales quotas and growth targets
Proactively identify customer needs and align solutions that drive business outcomes
Maintain accurate forecasting and pipeline management in CRM systems
Represent the voice of the customer internally, collaborating with Sales, CS, and Product teams
Required Skills and Experience
3 years of experience in software sales, account management, or a similar role with a proven track record of hitting or exceeding quotas
Strong understanding of SaaS and software business models
Demonstrated ability to manage complex customer relationships and negotiations
Excellent communication, presentation, and relationship-building skills
Highly organized, with the ability to manage multiple priorities and deadlines
Collaborative team player who thrives in cross‑functional environments
Performance Metrics
Quota attainment (renewals, upsell, cross‑sell, and net new bookings)
Customer retention and satisfaction within assigned accounts
Growth of revenue within the existing customer base
Location
Chicago, IL or Remote (Residence in the US is required)
Compensation & Benefits
Competitive Salary: $65K Base/ $65K Variable per year. Commensurate with experience and industry standards
Benefits: Includes comprehensive health insurance, 401(k) retirement, paid time off, and opportunities for professional development
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We are trusted by some of the world’s largest banks, insurance companies, healthcare organizations, and governments for mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and delivers exceptional business outcomes.
We are seeking a driven and customer-focused Customer Account Manager to own a defined book of accounts and serve as a trusted partner to our clients. In this sales-focused role, you will be responsible for driving renewals, expanding relationships within accounts, and ensuring customer satisfaction in close collaboration with our Customer Success (CS) team. Your success will be measured by bookings performance and overall account growth.
Key Responsibilities
Own and manage a portfolio of assigned customer accounts
Build and maintain strong, long-term client relationships, acting as the primary point of contact
Partner closely with the Customer Success team to ensure seamless onboarding, adoption, and ongoing value delivery
Drive contract renewals and identify expansion opportunities to grow revenue within existing accounts
Develop account strategies to achieve or exceed sales quotas and growth targets
Proactively identify customer needs and align solutions that drive business outcomes
Maintain accurate forecasting and pipeline management in CRM systems
Represent the voice of the customer internally, collaborating with Sales, CS, and Product teams
Required Skills and Experience
3 years of experience in software sales, account management, or a similar role with a proven track record of hitting or exceeding quotas
Strong understanding of SaaS and software business models
Demonstrated ability to manage complex customer relationships and negotiations
Excellent communication, presentation, and relationship-building skills
Highly organized, with the ability to manage multiple priorities and deadlines
Collaborative team player who thrives in cross‑functional environments
Performance Metrics
Quota attainment (renewals, upsell, cross‑sell, and net new bookings)
Customer retention and satisfaction within assigned accounts
Growth of revenue within the existing customer base
Location
Chicago, IL or Remote (Residence in the US is required)
Compensation & Benefits
Competitive Salary: $65K Base/ $65K Variable per year. Commensurate with experience and industry standards
Benefits: Includes comprehensive health insurance, 401(k) retirement, paid time off, and opportunities for professional development
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