Receptionist Job at Stratford International in Friendly

Set across the first seven floors of Manhattan Loft Gardens, The Stratford is a 145-room design hotel. From the magnificent triple-height lobby and 10-metre fireplace to the dynamic all-day Kitchen E20, The Stratford is a hotel that does things differently. We are always looking for dynamic, enthusiastic and unique hospitality professionals to join our team.

The chances are that this will be like no other place you have worked. We strive to be a home away from home for our team – the extended Stratford family. A place that people actively seek to join and stay to build their careers. We aim to create a work environment that is lively, exciting and full of enthusiasm and fun.

We are looking for a proactive and driven Receptionist to join our team.

What you’ll do…

• Assist managers with any help in the overall Hotel operations, ensuring that the highest levels of hospitality and service are provided
• Manage the flow of questions and directs guests within the lobby
• Assists in the tracking and resolution of service issues
• Be the point of contact for all guest related questions and challenges
• Collaborate in night audit reports and system updates ready for the day team

What we are looking for…

• 1 year experience in a similar role
• Friendly, approachable, and with a positive attitude at all times
• Passionate about offering personal and caring customer service that will make guests come back for you
• Organised and proactive with a keen eye for detail
• Growth mindset that continuously look for ways to improve our guests and colleagues experience

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities, sporting events
• Bi-annual themed parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• 50% across all our F&B outlets
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Bike to work scheme
• Season ticket loan
• Experience Stay in the Hotel to enjoy with a plus one
• Wagestream – Offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• ‘Star of the Month’ and ‘Star of the Year’ awards
• A supportive, people-focused culture

If you’re interested, please email your CV to hr@thestratford.com or fill out the form below. Due to the high number of applications, if we do not reach out to you directly within the next 14 days after applying for a role, unfortunately your application has not been successful.