NYU Langone Hospitals is hiring: Secretary I Intake/Scheduler - Manhattan in New

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary

We have an exciting opportunity to join our team as a Secretary I Intake/Scheduler – Manhattan. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and by phone.
• Answers patient questions and/or properly refers questions and issues to the appropriate contact.
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies insurance information and obtains information needed to schedule and bill for services.
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
• Performs other duties as needed.

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, form collection, updating information, and co-payment collection.
• Monitors Department Appointment Report for checkmate “kick-outs,” appointment notes, insurance flags, and patients who need further assistance.
• Gather all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information, verifies eligibility electronically, and collects insurance referral if applicable.
• Advise and collect patient and financial related documents and policies for patients.
• Promote the utilization of Checkmate kiosks and assist patients in using the kiosk when needed.
• Scan all necessary documents into Epic following scanning guidelines and best practices for uploading outside documents.
• Report errors or issues arising from kiosk, patient secure devices, or other equipment to management for timely resolution.
• Monitor waiting areas to identify and communicate wait times.
• Perform check-out functions including providing after-visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed.
• Promote the use and sign-up of MyChart and answer phone calls and requests in a professional and patient friendly manner.
• Schedule routine appointments and follow-ups for visits.
• On subsequent visits or calls, verify demographic info, make necessary edits, collect and ask patients to sign any missing patient related information.
• Answer patient questions to ensure understanding and patient satisfaction.
• Refer them, when necessary, to senior level staff or billing representative.
• Address patients and callers in a pleasant, professional manner while screening and handling calls.
• Takes messages or directs caller to appropriate person or area. Releases medical records in accordance with HIPAA guidelines.

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal and verbal and written communication skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment that pursues a positive patient care experience.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $54,164.99 - $54,165.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay or other forms of compensation or benefits.