Design Operations Manager Atlanta Job at Pager in Atlanta

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you\'ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Design & Research Operations Manager to join our diverse, customer-focused team. As Design & Research Operations Manager, you will be a strategic partner to the Design Leadership team, driving operational excellence and innovation across our design practice. You will architect operational frameworks, optimize design processes, and build scalable systems that enable our teams to deliver exceptional user experiences. This is an exciting opportunity to be a transformative force in how PagerDuty\'s design team operates, innovates, and delivers business value. The ideal candidate is a strategic thinker with experience in design operations, research coordination, and a proven track record of implementing systems that elevate team performance and drive organizational success.

KEY RESPONSIBILITIES

• Lead operational aspects of the design team, including tool management, budget oversight, and asset library maintenance
• Maintain design team rituals, including design sprints, cross-functional workshops, and office hours
• Coordinate research operations, including participant recruitment, interview scheduling, and insights management
• Maintain documentation, guidelines, and processes for design-engineering collaboration
• Drive efficiency in design operations through process improvements and automation initiatives
• Create and maintain comprehensive onboarding programs for new design team members
• Proactively identify opportunities for operational improvements and implement solutions
• Partner with design leadership to establish operational vision and strategic priorities
• Define, track, and report on key performance indicators for design team efficiency and impact
• Foster a collaborative, high-performance design culture through team-building initiatives and cross-functional partnerships

BASIC QUALIFICATIONS

• 5+ years of experience in Design Operations, Research Operations, or a similar role
• Experience with vendor management, ideally managing design tools and systems (e.g., Figma, Fullstory, design libraries)
• Strong project management and organizational skills
• Experience creating and maintaining design/research documentation and guidelines
• Demonstrated ability to work autonomously and drive initiatives independently

PREFERRED QUALIFICATIONS

• Experience with design systems and component libraries
• Experience developing and implementing onboarding programs (design team)
• Experience with research participant recruitment and management
• Experience working for enterprise software companies
• Knowledge of UX research methodologies and best practices
• Track record of implementing measurable process improvements and KPIs
• Experience in change management and organizational transformation

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 121,000 - 205,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don\'t meet every requirement. We value potential and consider each candidate\'s full professional story. Whether you\'re exploring a career change or taking your next step, we look forward to reviewing your application.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more on our benefits site.

Your package may include:

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Equal Opportunity

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\'s Privacy Policy.