Four Seasons Hotels and Resorts is hiring: Housekeeping Manager in New York

Overview

Four Seasons Hotels and Resorts is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other with genuine heart. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.

Location

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping.

Role Summary

Four Seasons Hotel New York is looking for a Housekeeping Manager to join their team. The Housekeeping Manager will be responsible for the day-to-day running of the Housekeeping Department, taking charge in the absence of the Director of Housekeeping/Assistant Director and reporting all matters that may affect the running of the department to the Director of Housekeeping.

Responsibilities

• Check the manning levels in accordance with occupancy to ensure the Housekeeping Department is adequately staffed at all times and that over or understaffing is avoided.
• Supervise work assignments in order to ensure maximum coverage and productivity.
• Daily inspect rooms and provide performance feedback on the spot.
• Personally inspect the rooms of VIP guests, GH guests, Elite guests and most regular guests to ensure that all housekeeping cleaning and maintenance standards are met and that the room is set up to the preferences of the guest if known.
• Check that all team members are correctly dressed and in line with the Four Seasons Grooming Standards.
• Make recommendations and follow through on disciplinary action for assigned staff.
• Spot check all areas under Housekeeping control to ensure areas are cleaned and maintained to Four Seasons standards, report areas of concern and take corrective action.
• Monitor the performance of all colleagues in the department and ensure sufficient supplies on the guest floors and the hallways are maintained according to standards.
• Conduct bi‑weekly inventories of all guest and operating supplies and raise Purchase Orders to maintain par levels in storerooms.

Qualifications

• High School or college preferred. Minimum two years in a housekeeping equivalent position.
• Good oral and written English communication skills.
• Previous Housekeeping/Laundry experience in a similar environment.
• Previous New York experience preferred.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary employee meals.
• Paid holidays, vacation, and sick days.
• Culinary, retail and wellness experiences at special rates.

Schedule & Hours

This is a full‑time, on‑site role that requires flexibility to work holidays, weekends, and AM/PM shifts.

Compensation

$80,000 – $83,000 Annual Salary

Equal Opportunity

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC poster please visit EEOC poster.