Forethought
Engineering Manager
at
Forethought
Forethought, launched in 2018, is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues.
What You'll Be Doing (Responsibilities)
Manage a team of product engineers (Full-Stack, Frontend, and Backend engineers)
Design engineering services that power Forethought’s core AI features, directly impacting the customer experience across our platform.
Collaborate with product and design teams to translate user needs into scalable solutions that enhance customer support automation.
Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints.
Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, focusing on reliability, observability, and speed.
Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring.
Who You Are (Requirements)
A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred.
Demonstrated 7+ years of experience in a software engineering role is required.
Experience managing a team of engineers.
Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask).
Proven experience in constructing large-scale distributed systems is necessary.
Ability to craft high quality, well-tested code to address customer requirements.
Experience with MongoDB, Redis, and Elasticsearch is preferred.
Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus.
Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Engineering and Information Technology; Industries: Software Development
Location & Compensation San Francisco, CA | $190,000 – $240,000
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at
Forethought
Forethought, launched in 2018, is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues.
What You'll Be Doing (Responsibilities)
Manage a team of product engineers (Full-Stack, Frontend, and Backend engineers)
Design engineering services that power Forethought’s core AI features, directly impacting the customer experience across our platform.
Collaborate with product and design teams to translate user needs into scalable solutions that enhance customer support automation.
Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints.
Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, focusing on reliability, observability, and speed.
Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring.
Who You Are (Requirements)
A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred.
Demonstrated 7+ years of experience in a software engineering role is required.
Experience managing a team of engineers.
Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask).
Proven experience in constructing large-scale distributed systems is necessary.
Ability to craft high quality, well-tested code to address customer requirements.
Experience with MongoDB, Redis, and Elasticsearch is preferred.
Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus.
Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Engineering and Information Technology; Industries: Software Development
Location & Compensation San Francisco, CA | $190,000 – $240,000
#J-18808-Ljbffr