The Wonderful Company
Overview
Lewis Cellars, part of the Wonderful Wines portfolio, is opening a reimagined estate in Napa with a world-class culinary program led by a Michelin-Starred Executive Chef. This is an opportunity to shape a destination where handcrafted wines meet exceptional service.
We are hiring an
Assistant Tasting Room Manager
to support the opening of our state-of-the-art tasting room and deliver a world-class hospitality experience. The Assistant Tasting Room Manager will work under the direction of the Tasting Room Manager to oversee all aspects of the tasting room, from creating positive guest interactions to helping meet sales and Wine Insider sign-ups.
This frontline leader will guide daily operations, train and mentor new team members, and foster a high-performance culture. The Assistant Manager will support events and other winery locations (Landmark Vineyards & JUSTIN Winery) as needed, collaborating with other tasting room leadership. The ideal candidate will have world-class customer service and sales skills and a genuine passion for wine.
This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.
Responsibilities
Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
Motivate, coach, and develop staff to achieve or exceed established targets
Enforce company policies and standard operating procedures (SOP)
Collaborate with other departments to promote Lewis Cellars' brands and products
Supervise tasting room staff, provide direction, and delegate responsibilities as needed
Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
Oversee tasting room team incentives to meet plans and maximize team effectiveness
Lead the winery outreach program and schedule tasting room staff for outreach winery support
Monitor progress toward goals and provide reports to senior leadership
Partner with Inventory and Operations to determine tasting menus and update other menus based on inventory and wine menu
Resolve guest concerns/complaints using good judgment and tact
Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)
Qualifications
3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
Previous experience in a Michelin, Forbes 5-Star, or AAA 5-Diamond setting is desirable
Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
Knowledge of opening a new outlet or service location is highly desirable
Availability to work weekends, evenings, and holidays as needed
Level I Sommelier or willingness to obtain Level I or WSET Level 2 (with company sponsorship)
Ability to establish direction, obtain commitment, and execute management processes
Strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets
Bachelor’s degree or equivalent experience and prior experience developing, hiring, and building a team
Strong teamwork and communication skills, with the ability to mentor others and adapt to changing priorities
Experience working with administrative, property management, and point-of-sale systems
Pay and Benefits Pay Range: $75,000 - $85,000 base salary and may include a discretionary bonus. Final compensation will be dependent upon skills and experience.
Additional Information
Thriving Wellness Community:
Access to comprehensive medical coverage, vision and dental plans, and a 401k with match eligibility, including: online physician consultations, virtual mental health resources, life coaching, employee communities, incentives for healthy living, and on-demand fitness resources.
Career Advancement Opportunities:
Clear paths for progression and internal mobility across our brands.
Focused Learning and Development:
Resources for leadership training, webinars, and eLearning courses.
Mentorship Program:
Company-wide mentorship to support goal setting and career development.
Continuous Improvement Training:
Training to empower employees to drive positive change in the workplace.
Building a Healthy Society:
Focus on social determinants of health, education, and community support.
Giving Back to the Community:
Opportunities to allocate company funds to charities and participate in service projects.
As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery known for bold reds andChardonnays. Opening soon in the historic Stags Leap District on the Silverado Trail, Lewis Cellars offers a lavish tasting experience.
The Wonderful Company is an Equality Opportunity Employer and is committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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We are hiring an
Assistant Tasting Room Manager
to support the opening of our state-of-the-art tasting room and deliver a world-class hospitality experience. The Assistant Tasting Room Manager will work under the direction of the Tasting Room Manager to oversee all aspects of the tasting room, from creating positive guest interactions to helping meet sales and Wine Insider sign-ups.
This frontline leader will guide daily operations, train and mentor new team members, and foster a high-performance culture. The Assistant Manager will support events and other winery locations (Landmark Vineyards & JUSTIN Winery) as needed, collaborating with other tasting room leadership. The ideal candidate will have world-class customer service and sales skills and a genuine passion for wine.
This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.
Responsibilities
Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
Motivate, coach, and develop staff to achieve or exceed established targets
Enforce company policies and standard operating procedures (SOP)
Collaborate with other departments to promote Lewis Cellars' brands and products
Supervise tasting room staff, provide direction, and delegate responsibilities as needed
Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
Oversee tasting room team incentives to meet plans and maximize team effectiveness
Lead the winery outreach program and schedule tasting room staff for outreach winery support
Monitor progress toward goals and provide reports to senior leadership
Partner with Inventory and Operations to determine tasting menus and update other menus based on inventory and wine menu
Resolve guest concerns/complaints using good judgment and tact
Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)
Qualifications
3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
Previous experience in a Michelin, Forbes 5-Star, or AAA 5-Diamond setting is desirable
Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
Knowledge of opening a new outlet or service location is highly desirable
Availability to work weekends, evenings, and holidays as needed
Level I Sommelier or willingness to obtain Level I or WSET Level 2 (with company sponsorship)
Ability to establish direction, obtain commitment, and execute management processes
Strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets
Bachelor’s degree or equivalent experience and prior experience developing, hiring, and building a team
Strong teamwork and communication skills, with the ability to mentor others and adapt to changing priorities
Experience working with administrative, property management, and point-of-sale systems
Pay and Benefits Pay Range: $75,000 - $85,000 base salary and may include a discretionary bonus. Final compensation will be dependent upon skills and experience.
Additional Information
Thriving Wellness Community:
Access to comprehensive medical coverage, vision and dental plans, and a 401k with match eligibility, including: online physician consultations, virtual mental health resources, life coaching, employee communities, incentives for healthy living, and on-demand fitness resources.
Career Advancement Opportunities:
Clear paths for progression and internal mobility across our brands.
Focused Learning and Development:
Resources for leadership training, webinars, and eLearning courses.
Mentorship Program:
Company-wide mentorship to support goal setting and career development.
Continuous Improvement Training:
Training to empower employees to drive positive change in the workplace.
Building a Healthy Society:
Focus on social determinants of health, education, and community support.
Giving Back to the Community:
Opportunities to allocate company funds to charities and participate in service projects.
As part of The Wonderful Wines portfolio—alongside JUSTIN Vineyards & Winery and Landmark Vineyards—Lewis Cellars is a luxury Napa Valley winery known for bold reds andChardonnays. Opening soon in the historic Stags Leap District on the Silverado Trail, Lewis Cellars offers a lavish tasting experience.
The Wonderful Company is an Equality Opportunity Employer and is committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
#J-18808-Ljbffr