Performance Hospitality
Overview
Human Resources Professional | Founder Fierce Females Nonprofit As Resort Manager of the 59-room Banana Bay Resort & Marina, you’ll serve as the on-site business leader responsible for guest experience, team culture, financial performance, and asset care. This role is ideal for a hands-on, service-driven leader who thrives in a boutique resort environment where every detail and every guest interaction matter. You’ll oversee all resort operations including Rooms, Housekeeping, Food & Beverage, Engineering, and Sales/Marketing — ensuring an exceptional experience that reflects both the relaxed spirit of the Keys and the standards of Performance Hospitality. This description reflects responsibilities and qualifications for the role as outlined by Performance Hospitality. Responsibilities
Guest Experience & Brand Quality: Champion a warm, welcoming, and service-forward culture; be highly visible and engaged during peak periods. Guest Experience & Brand Quality: Achieve or exceed guest satisfaction, reputation, and brand quality metrics; ensure swift, thoughtful service recovery. Guest Experience & Brand Quality: Maintain high standards of cleanliness, safety, and ambiance across guestrooms, marina areas, public spaces, and amenities. Guest Experience & Brand Quality: Own the resort’s P&L, ensuring revenue, profitability, and expense targets are achieved. Guest Experience & Brand Quality: Lead budgeting, forecasting, and daily cost control processes. Guest Experience & Brand Quality: Monitor key performance metrics (RevPAR, ADR, occupancy, outlet performance) and take proactive corrective actions. Guest Experience & Brand Quality: Manage CapEx and FF&E planning and execution. Guest Experience & Brand Quality: Partner with Revenue Management on pricing, inventory, and channel strategies to maximize profitability. Guest Experience & Brand Quality: Direct Sales & Marketing initiatives including local partnerships, event promotion, and digital reputation management. Guest Experience & Brand Quality: Identify and grow ancillary revenue streams through upselling, marina services, and resort experiences. Operational Excellence: Ensure efficient SOPs across all departments: Rooms, Housekeeping, Engineering, and F&B. Operational Excellence: Oversee preventive maintenance, safety, and compliance programs to minimize downtime and guest impact. Operational Excellence: Lead daily stand-ups and weekly reviews to align the team on priorities and performance. People & Culture: Recruit, train, and develop a passionate, service-oriented team. People & Culture: Foster an environment of collaboration, recognition, and accountability. People & Culture: Lead by example with professionalism, empathy, and an inclusive approach. People & Culture: Promote workplace safety through regular meetings and training. Compliance, Risk & Community Relations: Ensure full compliance with local, state, and federal regulations (health, pool, alcohol, wage & hour, etc.). Compliance, Risk & Community Relations: Manage contracts, insurance claims, and vendor relationships. Compliance, Risk & Community Relations: Represent Banana Bay in the local community, building positive relationships with tourism boards and partners. Ownership & Reporting: Provide clear, timely financial and operational reports to ownership and corporate leadership. Ownership & Reporting: Execute strategic initiatives and communicate opportunities, risks, and results with transparency and insight. Qualifications
5–7+ years of progressive hospitality leadership experience, including 2–4 years as a Resort or Hotel Manager (boutique, lifestyle, or resort property experience strongly preferred) Strong financial acumen with proven experience in P&L management, budgeting, and forecasting Demonstrated success improving guest satisfaction, online reputation, RevPAR, and profitability Proficiency in hotel systems such as PMS (Opera or Cloud-based), POS, RMS/CRS, CRM (Revinate/Medallia), and CMMS (HotSOS/Quore) Excellent communication, coaching, and conflict-resolution skills; calm, hands-on leadership style Bachelor’s degree in Hospitality, Business, or related field preferred; ServSafe, TIPS, or CPO certification a plus Physical Requirements: Frequent walking and standing; occasional lifting/pushing/pulling up to 30 lbs Physical Requirements: Ability to work flexible hours, including weekends and holidays, as business demands Benefits We Offer
Competitive Salary : A comprehensive and competitive compensation package. Performance Bonuses : Based on company and individual performance. Health Benefits : Full medical, dental, and vision coverage. Retirement Savings : 401(k) plan with company match to help secure your financial future. Paid Time Off (PTO) : Generous vacation, sick leave, and paid holidays to promote work-life balance. Professional Development : Opportunities for career advancement, mentorship, and ongoing learning. Employee Discounts : Discounts on hotel stays and services across PHM properties. Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle. Flexible Work Environment : Options for flexible scheduling and work arrangements to promote work-life balance. Note: The original description included references to seniority, employment type, and job function blocks that appeared misformatted in the source. These have been organized into appropriate sections above to maintain clarity and readability.
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Human Resources Professional | Founder Fierce Females Nonprofit As Resort Manager of the 59-room Banana Bay Resort & Marina, you’ll serve as the on-site business leader responsible for guest experience, team culture, financial performance, and asset care. This role is ideal for a hands-on, service-driven leader who thrives in a boutique resort environment where every detail and every guest interaction matter. You’ll oversee all resort operations including Rooms, Housekeeping, Food & Beverage, Engineering, and Sales/Marketing — ensuring an exceptional experience that reflects both the relaxed spirit of the Keys and the standards of Performance Hospitality. This description reflects responsibilities and qualifications for the role as outlined by Performance Hospitality. Responsibilities
Guest Experience & Brand Quality: Champion a warm, welcoming, and service-forward culture; be highly visible and engaged during peak periods. Guest Experience & Brand Quality: Achieve or exceed guest satisfaction, reputation, and brand quality metrics; ensure swift, thoughtful service recovery. Guest Experience & Brand Quality: Maintain high standards of cleanliness, safety, and ambiance across guestrooms, marina areas, public spaces, and amenities. Guest Experience & Brand Quality: Own the resort’s P&L, ensuring revenue, profitability, and expense targets are achieved. Guest Experience & Brand Quality: Lead budgeting, forecasting, and daily cost control processes. Guest Experience & Brand Quality: Monitor key performance metrics (RevPAR, ADR, occupancy, outlet performance) and take proactive corrective actions. Guest Experience & Brand Quality: Manage CapEx and FF&E planning and execution. Guest Experience & Brand Quality: Partner with Revenue Management on pricing, inventory, and channel strategies to maximize profitability. Guest Experience & Brand Quality: Direct Sales & Marketing initiatives including local partnerships, event promotion, and digital reputation management. Guest Experience & Brand Quality: Identify and grow ancillary revenue streams through upselling, marina services, and resort experiences. Operational Excellence: Ensure efficient SOPs across all departments: Rooms, Housekeeping, Engineering, and F&B. Operational Excellence: Oversee preventive maintenance, safety, and compliance programs to minimize downtime and guest impact. Operational Excellence: Lead daily stand-ups and weekly reviews to align the team on priorities and performance. People & Culture: Recruit, train, and develop a passionate, service-oriented team. People & Culture: Foster an environment of collaboration, recognition, and accountability. People & Culture: Lead by example with professionalism, empathy, and an inclusive approach. People & Culture: Promote workplace safety through regular meetings and training. Compliance, Risk & Community Relations: Ensure full compliance with local, state, and federal regulations (health, pool, alcohol, wage & hour, etc.). Compliance, Risk & Community Relations: Manage contracts, insurance claims, and vendor relationships. Compliance, Risk & Community Relations: Represent Banana Bay in the local community, building positive relationships with tourism boards and partners. Ownership & Reporting: Provide clear, timely financial and operational reports to ownership and corporate leadership. Ownership & Reporting: Execute strategic initiatives and communicate opportunities, risks, and results with transparency and insight. Qualifications
5–7+ years of progressive hospitality leadership experience, including 2–4 years as a Resort or Hotel Manager (boutique, lifestyle, or resort property experience strongly preferred) Strong financial acumen with proven experience in P&L management, budgeting, and forecasting Demonstrated success improving guest satisfaction, online reputation, RevPAR, and profitability Proficiency in hotel systems such as PMS (Opera or Cloud-based), POS, RMS/CRS, CRM (Revinate/Medallia), and CMMS (HotSOS/Quore) Excellent communication, coaching, and conflict-resolution skills; calm, hands-on leadership style Bachelor’s degree in Hospitality, Business, or related field preferred; ServSafe, TIPS, or CPO certification a plus Physical Requirements: Frequent walking and standing; occasional lifting/pushing/pulling up to 30 lbs Physical Requirements: Ability to work flexible hours, including weekends and holidays, as business demands Benefits We Offer
Competitive Salary : A comprehensive and competitive compensation package. Performance Bonuses : Based on company and individual performance. Health Benefits : Full medical, dental, and vision coverage. Retirement Savings : 401(k) plan with company match to help secure your financial future. Paid Time Off (PTO) : Generous vacation, sick leave, and paid holidays to promote work-life balance. Professional Development : Opportunities for career advancement, mentorship, and ongoing learning. Employee Discounts : Discounts on hotel stays and services across PHM properties. Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle. Flexible Work Environment : Options for flexible scheduling and work arrangements to promote work-life balance. Note: The original description included references to seniority, employment type, and job function blocks that appeared misformatted in the source. These have been organized into appropriate sections above to maintain clarity and readability.
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