Community Health Alliance Nevada
Call Center Representative (32308)
Community Health Alliance Nevada, Reno, Nevada, United States, 89550
Community Health Alliance is looking for a Call Center Representative.
Join our talented team of Call Center that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.
We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.
Job Description:
The Call Center Representative supports the scheduling of patients providing routing of incoming and outgoing calls.
Our Team Members Enjoy Benefits That Include
Competitive salary: $30,990-38,000
100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
Continuing education benefit available at 24 hours & $500 per year
Paid Time Off:
PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
8 paid holidays per year
CHA paid pension plan at 5% of earnings after one year of service; no employee match
Additional 403(b) retirement annuity plan for employee to save; no employer match
Malpractice coverage through FTCA (Federal Tort Claims Act)
CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.
Knowledge, Skills And Abilities
Knowledge of the essential functions of medical and dental clinic
Knowledge of general office practices and procedures
Proficiency fluent in English and Spanish both verbal and written
Knowledge of an electronic medical record system; when applicable
Skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail
Skill in operating various office equipment, such as calculator, copy machine, facsimile machine, postage scale, and telephone system
Skill in accuracy and attention to detail
Ability to maintain confidentiality of information, most importantly patient financial and medical/dental information
Ability to read, write legibly and calculate mathematical figures
Ability to solve practical problems and deal with a variety of variables
Ability to exercise good judgment in appraising situations and making decisions
Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the call center and overall CHA organization
Ability to communicate in a courteous and professional manner
Ability to appropriately handle difficult individuals
Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
Excellent ability to hear and speak clearly to converse over telephone and to remain helpful and courteous during conversations
Ability to see to use computer efficiently and read computer reports and correspondence
Ability to lift up to 20 pounds on a frequent basis
Reasonable accommodation will be made for physical limitations on an individual basis
Education and Experience: High school graduate or GED. One year certificate from a college or technical school or some experience in a call center or customer service environment. Proficient in relevant computer applications, knowledge of customer service principles and practices. Proficiency in both English and Spanish is preferred but not required. Candidates with bilingual skills will have an advantage in communicating with a diverse range of clients and team members.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr
Join our talented team of Call Center that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.
We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.
Job Description:
The Call Center Representative supports the scheduling of patients providing routing of incoming and outgoing calls.
Our Team Members Enjoy Benefits That Include
Competitive salary: $30,990-38,000
100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
Continuing education benefit available at 24 hours & $500 per year
Paid Time Off:
PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
8 paid holidays per year
CHA paid pension plan at 5% of earnings after one year of service; no employee match
Additional 403(b) retirement annuity plan for employee to save; no employer match
Malpractice coverage through FTCA (Federal Tort Claims Act)
CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.
Knowledge, Skills And Abilities
Knowledge of the essential functions of medical and dental clinic
Knowledge of general office practices and procedures
Proficiency fluent in English and Spanish both verbal and written
Knowledge of an electronic medical record system; when applicable
Skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail
Skill in operating various office equipment, such as calculator, copy machine, facsimile machine, postage scale, and telephone system
Skill in accuracy and attention to detail
Ability to maintain confidentiality of information, most importantly patient financial and medical/dental information
Ability to read, write legibly and calculate mathematical figures
Ability to solve practical problems and deal with a variety of variables
Ability to exercise good judgment in appraising situations and making decisions
Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the call center and overall CHA organization
Ability to communicate in a courteous and professional manner
Ability to appropriately handle difficult individuals
Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
Excellent ability to hear and speak clearly to converse over telephone and to remain helpful and courteous during conversations
Ability to see to use computer efficiently and read computer reports and correspondence
Ability to lift up to 20 pounds on a frequent basis
Reasonable accommodation will be made for physical limitations on an individual basis
Education and Experience: High school graduate or GED. One year certificate from a college or technical school or some experience in a call center or customer service environment. Proficient in relevant computer applications, knowledge of customer service principles and practices. Proficiency in both English and Spanish is preferred but not required. Candidates with bilingual skills will have an advantage in communicating with a diverse range of clients and team members.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr