City of Rocklin, CA
Salary :
$61,281.00 - $83,520.00 Annually Location :
Rocklin Police Department, CA Job Type:
Regular Full-Time Job Number:
2025-00048 Department:
Police Department Division:
Support Services Opening Date:
10/17/2025 Closing Date:
11/2/2025 11:59 PM Pacific
Description The Rocklin Police Department is seeking motivated, dependable, and service-oriented individuals to join our team in the entry-level role of Public Safety Dispatcher I. This position plays a vital role in maintaining community safety by receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance.
All candidates who meet the minimum qualifications for the position and agree to the willingness statements will be invited to participate in the POST Entry-Level Dispatcher Selection Test Battery. The highest scoring candidates will then be invited to sit for a panel interview, and the top candidates from the panel interview will be invited to interview with the Police Chief.
***Please note: A typing certificate showing a net typing speed of at least 40 words per minute is one of the minimum qualifications for this position and is required for your application to be considered. Please include a typing certificate with your application or your application will not be reviewed.***
Duties may include, but are not limited to the following:
Receives emergency calls for police, fire, or other emergency services. Receives 9-1-1 calls, determines priority, and dispatches appropriate units via radio and Mobile Data Terminals in accordance with established procedures. Coordinates emergency incidents or calls for service, relaying information and assistance requests involving other public safety entities. Tracks and maintains current status of field units. Enters, updates, and retrieves information from local, state, and national databases relating to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, etc. Receives incoming telephone and voice radio requests for non-emergency assistance; provides appropriate information and referrals. Provides Emergency Medical Dispatch (EMD) services to callers through an accredited system of telephone triage and pre-arrival instructions. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Performs related duties as assigned. Education and Experience A combination of education and experience which would provide the required knowledge and abilities is qualifying. Note: education may not fully substitute for the required experience unless expressly stated herein.
Public Safety Dispatcher I Equivalent to the completion of the 12th grade;
AND
One (1) year of full-time experience in an environment requiring extensive public contact over the telephone and/or in person;
or
Six (6) months of full-time experience working in a high-volume call center and/or dispatch environment.
Licenses and Certifications
Possession of, or ability to obtain and maintain, a valid California Class C Driver License and a satisfactory driving record is required. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Possession of a typing certification showing a net speed of 40 words per minute. A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is required within one (1) year of appointment. An EMD certification is desirable.
SPECIAL INSTRUCTIONS
While always welcome, a resume will not be accepted in lieu of an official City application. The application must be completed in its entirety. All required documents must be attached to the application; missing documents may be submitted until the final filing date. Human Resources will not accept documents after the final filing date. Candidates must pass a thorough background investigation prior to appointment and meet physical, psychological, and background standards established by POST. This job classification may require a pre-employment medical screening which includes testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. The City of Rocklin is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. To learn more details, visit our benefits page at: 01
Please indicate below how you meet the minimum experience requirement for this position:
One (1) year of full-time experience in an environment requiring extensive public contact over the telephone and/or in person Six (6) months of full-time experience working in a high-volume call center and/or dispatch environment. Neither
02
Do you possess a typing certification showing a net speed of 40 words per minute? (If yes, please attach it to your application)
Yes No
03
I am willing and able to work any assigned shift, including nights, weekends, holidays, and during emergencies, as required for public safety dispatch operations.
Yes No
04
I am willing and able to work any assigned shift, including nights, weekends, holidays, and during emergencies, as required for public safety dispatch operations.
Yes No
05
I am willing and able to remain seated and focused for extended periods while managing multiple screens, radios, and telephones in a high-pressure environment.
Yes No
06
I am willing and able to handle stressful and emotionally charged calls calmly and professionally, including emergency and life-threatening situations.
Yes No
Required Question
$61,281.00 - $83,520.00 Annually Location :
Rocklin Police Department, CA Job Type:
Regular Full-Time Job Number:
2025-00048 Department:
Police Department Division:
Support Services Opening Date:
10/17/2025 Closing Date:
11/2/2025 11:59 PM Pacific
Description The Rocklin Police Department is seeking motivated, dependable, and service-oriented individuals to join our team in the entry-level role of Public Safety Dispatcher I. This position plays a vital role in maintaining community safety by receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance.
All candidates who meet the minimum qualifications for the position and agree to the willingness statements will be invited to participate in the POST Entry-Level Dispatcher Selection Test Battery. The highest scoring candidates will then be invited to sit for a panel interview, and the top candidates from the panel interview will be invited to interview with the Police Chief.
***Please note: A typing certificate showing a net typing speed of at least 40 words per minute is one of the minimum qualifications for this position and is required for your application to be considered. Please include a typing certificate with your application or your application will not be reviewed.***
Duties may include, but are not limited to the following:
Receives emergency calls for police, fire, or other emergency services. Receives 9-1-1 calls, determines priority, and dispatches appropriate units via radio and Mobile Data Terminals in accordance with established procedures. Coordinates emergency incidents or calls for service, relaying information and assistance requests involving other public safety entities. Tracks and maintains current status of field units. Enters, updates, and retrieves information from local, state, and national databases relating to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, etc. Receives incoming telephone and voice radio requests for non-emergency assistance; provides appropriate information and referrals. Provides Emergency Medical Dispatch (EMD) services to callers through an accredited system of telephone triage and pre-arrival instructions. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Performs related duties as assigned. Education and Experience A combination of education and experience which would provide the required knowledge and abilities is qualifying. Note: education may not fully substitute for the required experience unless expressly stated herein.
Public Safety Dispatcher I Equivalent to the completion of the 12th grade;
AND
One (1) year of full-time experience in an environment requiring extensive public contact over the telephone and/or in person;
or
Six (6) months of full-time experience working in a high-volume call center and/or dispatch environment.
Licenses and Certifications
Possession of, or ability to obtain and maintain, a valid California Class C Driver License and a satisfactory driving record is required. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Possession of a typing certification showing a net speed of 40 words per minute. A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is required within one (1) year of appointment. An EMD certification is desirable.
SPECIAL INSTRUCTIONS
While always welcome, a resume will not be accepted in lieu of an official City application. The application must be completed in its entirety. All required documents must be attached to the application; missing documents may be submitted until the final filing date. Human Resources will not accept documents after the final filing date. Candidates must pass a thorough background investigation prior to appointment and meet physical, psychological, and background standards established by POST. This job classification may require a pre-employment medical screening which includes testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. The City of Rocklin is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. To learn more details, visit our benefits page at: 01
Please indicate below how you meet the minimum experience requirement for this position:
One (1) year of full-time experience in an environment requiring extensive public contact over the telephone and/or in person Six (6) months of full-time experience working in a high-volume call center and/or dispatch environment. Neither
02
Do you possess a typing certification showing a net speed of 40 words per minute? (If yes, please attach it to your application)
Yes No
03
I am willing and able to work any assigned shift, including nights, weekends, holidays, and during emergencies, as required for public safety dispatch operations.
Yes No
04
I am willing and able to work any assigned shift, including nights, weekends, holidays, and during emergencies, as required for public safety dispatch operations.
Yes No
05
I am willing and able to remain seated and focused for extended periods while managing multiple screens, radios, and telephones in a high-pressure environment.
Yes No
06
I am willing and able to handle stressful and emotionally charged calls calmly and professionally, including emergency and life-threatening situations.
Yes No
Required Question