Kelly Science, Engineering, Technology & Telecom
Desktop Support Analyst (New York)
Kelly Science, Engineering, Technology & Telecom, New York, New York, United States, 10261
Important information:
To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com
Job Title: Desktop Analyst Location: New York, NY, 10001 (ONSITE) Duration: Until 12/2025 Type: Contract W2 Pay rate: $27.21 per hour
Client is seeking a Temp IT Desktop Analyst who will be responsible for providing IT support onsite until year end.
Job Function Responsibilities include, but are not limited to: Troubleshoot hardware and software issues courteously and expeditiously Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests. Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution Install basic PC software applications (MS Office, Citrix, etc) Stage and configure new and existing desktops/laptops/peripherals Act as first and second level support for computer upgrades and installations Assist in hardware and software asset management Assist in the hardware warranty repair process Participate in continuous development of problem solving techniques, and the creation of more efficient support methods. Must be proficient in PC and MAC. Provide meeting support. Performs other related as assigned.
To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com
Job Title: Desktop Analyst Location: New York, NY, 10001 (ONSITE) Duration: Until 12/2025 Type: Contract W2 Pay rate: $27.21 per hour
Client is seeking a Temp IT Desktop Analyst who will be responsible for providing IT support onsite until year end.
Job Function Responsibilities include, but are not limited to: Troubleshoot hardware and software issues courteously and expeditiously Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests. Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution Install basic PC software applications (MS Office, Citrix, etc) Stage and configure new and existing desktops/laptops/peripherals Act as first and second level support for computer upgrades and installations Assist in hardware and software asset management Assist in the hardware warranty repair process Participate in continuous development of problem solving techniques, and the creation of more efficient support methods. Must be proficient in PC and MAC. Provide meeting support. Performs other related as assigned.