HTC Global Services
Epic Inpatient ClinDoc/Orders Application Analyst
HTC Global Services, Troy, Michigan, United States, 48083
Epic Inpatient ClinDoc/Orders Application Analyst
HTC Global Services wants you. Come build new things, advance your career, collaborate with experts, work side by side with clients, and seize long‑term opportunities to advance your career with emerging technologies.
Key Responsibilities
Lead design, configuration, and ongoing maintenance of Epic ClinDoc flowsheets, SmartForms, SmartLinks, SmartTexts, and NoteWriter templates.
Develop and optimize documentation tools that meet compliance, quality, and regulatory requirements.
Collaborate with clinicians, nurse informaticists, and operational leaders to align Epic design with standardized workflows and evidence‑based practice.
Participate in system upgrades, releases, and testing cycles; evaluate new Epic functionality for potential adoption.
Document configuration details, test scripts, and design specifications in accordance with AMS governance standards.
AMS Support & Maintenance
Provide advanced support for AMS clients, including issue triage, root cause analysis, and configuration adjustments.
Ensure stability, accuracy, and reliability of ClinDoc functionality across environments.
Manage incident and request queues in accordance with SLAs, documenting all work performed in client service management systems.
Perform periodic audits of documentation tools and templates to ensure standardization and optimal system performance.
Participate in upgrade readiness assessments, regression testing, and environment validation.
Subject Matter Expertise & Client Advisory
Serve as Epic ClinDoc SME, offering expert advice on system functionality, limitations, and best‑practice workflow design.
Provide product insight on Epic’s documentation tools, integration points, and future roadmap to help clients make informed decisions.
Collaborate with client leadership to identify opportunities for workflow improvement and clinical transformation.
Participate in RFP responses, new client onboarding, and business development efforts by providing Epic ClinDoc expertise.
Support expansion and optimization initiatives by recommending scalable, evidence‑based configuration strategies.
Collaboration & Delivery Excellence
Work collaboratively with Epic AMS Leads, Project Managers, and other application analysts to deliver coordinated, high‑quality service.
Engage in governance, status, and review meetings to provide visibility into application health, enhancement progress, and incident trends.
Mentor and coach junior analysts, providing knowledge transfer and documentation of best practices.
Contribute to internal knowledge repositories, configuration templates, and toolkits to improve AMS delivery consistency.
Qualifications
Bachelor’s degree in Nursing, Health Information Systems, Computer Science, or related field (or equivalent experience).
Minimum 5+ years of Epic Inpatient ClinDoc experience in design, build, configuration, and support (consulting or AMS strongly preferred).
Active Epic Inpatient ClinDoc certification required (additional certifications such as Orders, Stork, ASAP a plus).
Deep understanding of Epic ClinDoc workflows, dependencies, and integration points with other clinical modules.
Demonstrated experience building flowsheets, SmartForms, SmartTexts, SmartLinks, and documentation templates.
Strong knowledge of inpatient clinical workflows, nursing, provider, and ancillary documentation.
Experience supporting Epic upgrades, optimization projects, and cross‑module integration testing.
Excellent analytical, communication, and problem‑solving skills.
Ability to manage multiple clients, competing priorities, and deadlines in a dynamic consulting environment.
Core Competencies
Epic Expertise: Deep understanding of Epic Inpatient ClinDoc design, configuration, and best practices.
Clinical Insight: Ability to translate clinical documentation needs into effective Epic tools and workflows.
Analytical Strength: Skilled in troubleshooting, data validation, and optimization analysis.
Client‑Centric Approach: Builds trust and delivers consultative value through clear communication and solution delivery.
Quality & Accountability: Consistently delivers high‑quality, compliant configuration and support.
Collaboration: Works effectively across modules and disciplines to support integrated care delivery.
Continuous Improvement: Identifies and implements enhancements that improve workflow efficiency and data quality.
HTC Global Services is an Equal Opportunity Employer. Our inclusion is built on practicing diversity and respecting each individual’s dignity, free from discrimination. We celebrate differences. HTC Global Services is proud to be recognized as a National Minority Supplier.
#J-18808-Ljbffr
Key Responsibilities
Lead design, configuration, and ongoing maintenance of Epic ClinDoc flowsheets, SmartForms, SmartLinks, SmartTexts, and NoteWriter templates.
Develop and optimize documentation tools that meet compliance, quality, and regulatory requirements.
Collaborate with clinicians, nurse informaticists, and operational leaders to align Epic design with standardized workflows and evidence‑based practice.
Participate in system upgrades, releases, and testing cycles; evaluate new Epic functionality for potential adoption.
Document configuration details, test scripts, and design specifications in accordance with AMS governance standards.
AMS Support & Maintenance
Provide advanced support for AMS clients, including issue triage, root cause analysis, and configuration adjustments.
Ensure stability, accuracy, and reliability of ClinDoc functionality across environments.
Manage incident and request queues in accordance with SLAs, documenting all work performed in client service management systems.
Perform periodic audits of documentation tools and templates to ensure standardization and optimal system performance.
Participate in upgrade readiness assessments, regression testing, and environment validation.
Subject Matter Expertise & Client Advisory
Serve as Epic ClinDoc SME, offering expert advice on system functionality, limitations, and best‑practice workflow design.
Provide product insight on Epic’s documentation tools, integration points, and future roadmap to help clients make informed decisions.
Collaborate with client leadership to identify opportunities for workflow improvement and clinical transformation.
Participate in RFP responses, new client onboarding, and business development efforts by providing Epic ClinDoc expertise.
Support expansion and optimization initiatives by recommending scalable, evidence‑based configuration strategies.
Collaboration & Delivery Excellence
Work collaboratively with Epic AMS Leads, Project Managers, and other application analysts to deliver coordinated, high‑quality service.
Engage in governance, status, and review meetings to provide visibility into application health, enhancement progress, and incident trends.
Mentor and coach junior analysts, providing knowledge transfer and documentation of best practices.
Contribute to internal knowledge repositories, configuration templates, and toolkits to improve AMS delivery consistency.
Qualifications
Bachelor’s degree in Nursing, Health Information Systems, Computer Science, or related field (or equivalent experience).
Minimum 5+ years of Epic Inpatient ClinDoc experience in design, build, configuration, and support (consulting or AMS strongly preferred).
Active Epic Inpatient ClinDoc certification required (additional certifications such as Orders, Stork, ASAP a plus).
Deep understanding of Epic ClinDoc workflows, dependencies, and integration points with other clinical modules.
Demonstrated experience building flowsheets, SmartForms, SmartTexts, SmartLinks, and documentation templates.
Strong knowledge of inpatient clinical workflows, nursing, provider, and ancillary documentation.
Experience supporting Epic upgrades, optimization projects, and cross‑module integration testing.
Excellent analytical, communication, and problem‑solving skills.
Ability to manage multiple clients, competing priorities, and deadlines in a dynamic consulting environment.
Core Competencies
Epic Expertise: Deep understanding of Epic Inpatient ClinDoc design, configuration, and best practices.
Clinical Insight: Ability to translate clinical documentation needs into effective Epic tools and workflows.
Analytical Strength: Skilled in troubleshooting, data validation, and optimization analysis.
Client‑Centric Approach: Builds trust and delivers consultative value through clear communication and solution delivery.
Quality & Accountability: Consistently delivers high‑quality, compliant configuration and support.
Collaboration: Works effectively across modules and disciplines to support integrated care delivery.
Continuous Improvement: Identifies and implements enhancements that improve workflow efficiency and data quality.
HTC Global Services is an Equal Opportunity Employer. Our inclusion is built on practicing diversity and respecting each individual’s dignity, free from discrimination. We celebrate differences. HTC Global Services is proud to be recognized as a National Minority Supplier.
#J-18808-Ljbffr