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AIG

Casualty Claims Manager – Auto and General Liability

AIG, Atlanta, Georgia, United States, 30383

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Casualty Claims Manager – Auto and General Liability

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AIG

How You Will Create An Impact An individual in this role should expect to manage, lead, and direct a team of 7-8 Adjusters handling various Western World claims. This hands‑on role will lead the employee to collaborate with insureds, third‑party administrators, underwriters, and brokers to ensure all stakeholders agree with the litigation strategy. In addition, the individual will provide ongoing coaching/counseling to adjusters to achieve technical excellence. The Claims Manager will also conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate. The Manager will also oversee claim dashboards to help drive best claim practices to secure that the team is meeting company goals, as well as communicate with all internal business partners and underwriters to make sure underwriting is aware of large losses and industry trends.

What You’ll Need To Succeed

Motivated individuals who are interested in the potential for an upwardly mobile career path.

5+ years of commercial claims experience.

Experience resolving physical damage and injury claims.

Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.

Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.

Creativity in resolving unique and challenging business problems, as well as ability to achieve business goals and objectives is essential.

Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.

Effective decision‑making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.

In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.

Prior claims management experience a plus.

Bachelor’s Degree or equivalent work experience.

Multi‑state adjuster licenses or ability to obtain required licenses within 90 days of hire.

Enjoy Benefits That Take Care Of What Matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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