Stripe
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Global People Support Manager
role at
Stripe . About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team
Stripe’s Global People Support team (GPS) is a highly collaborative, cross‑functional team that drives key support for the People function and all employees globally. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team. What you’ll do
In Global People Support, you’ll be part of the team that is at the heart of the HR experience at Stripe. Your mission will be to uphold and promote our core values and culture. You will lead and manage our Specialized Operations (US) and Centralized Operations teams (Bangalore), partner with front‑line managers and individual contributors on all people‑related matters, and execute on critical operations processes. Responsibilities
Guide and develop a highly capable Global People Support team. Provide leadership and guidance focused on delivering exceptional results, expanding HR expertise, and building careers. Partner with People teams, especially People Partners and the Core Operations team in India, as the primary point of contact for aligning on operational goals. Act as a subject‑matter expert and escalation point for the areas we support. Drive process improvement and data‑driven decision making. Ensure the team delivers quality outcomes, keeping Stripe at the forefront of everything we do. Manage case handling, transaction processing, and the fidelity of People data. Anticipate barriers, identify areas for improvement and automation, and look around corners. Lead end‑to‑end process improvement initiatives, using data to identify operational friction, connect disparate processes, and drive swift remediation. Own the successful execution of operational projects and process changes, demonstrating strong follow‑through from concept to sustained outcomes. Minimum Requirements
10+ years of HR operations and/or shared services experience, preferably in fast‑growing technology companies and larger organizations. 7+ years of team leadership experience. Proven ability to partner and influence senior leaders to drive people strategy and increase business results. Exceptional customer‑centric communication skills, both written and verbal. Strong analytical and project management skills, proven ability to design clear processes and a detail‑oriented yet flexible approach to problem solving. Discretion and judgment handling confidential and sensitive data. Track record of exceptional operational execution, demonstrating a bias for action and ability to drive complex initiatives to completion. Deep experience in process review, identifying systemic operational gaps, and quickly implementing and validating effective remediation and control mechanisms. Preferred Qualifications
PHR or SPHR certification. Experience processing Workday (or other HRIS system) transactions across HR functions. Experience with Salesforce (as a case/knowledge management system). Technical curiosity and interest in evolving trends in HR products and services. Pay and benefits
The annual US base salary range for this role is $174,500 – $261,800. Additional benefits may include equity, company bonus or sales commissions, 401(k) plan, medical, dental, and vision benefits, and wellness stipends.
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Global People Support Manager
role at
Stripe . About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team
Stripe’s Global People Support team (GPS) is a highly collaborative, cross‑functional team that drives key support for the People function and all employees globally. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team. What you’ll do
In Global People Support, you’ll be part of the team that is at the heart of the HR experience at Stripe. Your mission will be to uphold and promote our core values and culture. You will lead and manage our Specialized Operations (US) and Centralized Operations teams (Bangalore), partner with front‑line managers and individual contributors on all people‑related matters, and execute on critical operations processes. Responsibilities
Guide and develop a highly capable Global People Support team. Provide leadership and guidance focused on delivering exceptional results, expanding HR expertise, and building careers. Partner with People teams, especially People Partners and the Core Operations team in India, as the primary point of contact for aligning on operational goals. Act as a subject‑matter expert and escalation point for the areas we support. Drive process improvement and data‑driven decision making. Ensure the team delivers quality outcomes, keeping Stripe at the forefront of everything we do. Manage case handling, transaction processing, and the fidelity of People data. Anticipate barriers, identify areas for improvement and automation, and look around corners. Lead end‑to‑end process improvement initiatives, using data to identify operational friction, connect disparate processes, and drive swift remediation. Own the successful execution of operational projects and process changes, demonstrating strong follow‑through from concept to sustained outcomes. Minimum Requirements
10+ years of HR operations and/or shared services experience, preferably in fast‑growing technology companies and larger organizations. 7+ years of team leadership experience. Proven ability to partner and influence senior leaders to drive people strategy and increase business results. Exceptional customer‑centric communication skills, both written and verbal. Strong analytical and project management skills, proven ability to design clear processes and a detail‑oriented yet flexible approach to problem solving. Discretion and judgment handling confidential and sensitive data. Track record of exceptional operational execution, demonstrating a bias for action and ability to drive complex initiatives to completion. Deep experience in process review, identifying systemic operational gaps, and quickly implementing and validating effective remediation and control mechanisms. Preferred Qualifications
PHR or SPHR certification. Experience processing Workday (or other HRIS system) transactions across HR functions. Experience with Salesforce (as a case/knowledge management system). Technical curiosity and interest in evolving trends in HR products and services. Pay and benefits
The annual US base salary range for this role is $174,500 – $261,800. Additional benefits may include equity, company bonus or sales commissions, 401(k) plan, medical, dental, and vision benefits, and wellness stipends.
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