Novartis
Director, Content Approval Operations
Summary
Join Novartis as the Director, Content Approval Operations to lead strategic direction, resource planning, and functional execution of Content Compliance Operations, Editorial, and Claims Management within the US Integrated Marketing Organization (IMO). The role ensures operational effectiveness, compliance and scalability of the Material Approval Process (MAP) across the US product portfolio. The Director drives operational excellence, leads a high‑performing team, manages strategic service providers and delivers value through transformation.
Location: East Hanover, NJ (remote not allowed). 5% travel across domestic and international markets. No relocation compensation. Position requires local candidates only.
Key Responsibilities
Team Leadership: Lead, coach, and develop a team of content approval professionals, fostering a high-performance culture. Define goals, KPIs, and development plans to ensure continuous learning, accountability and business growth.
Vendor Management: Oversee external vendor relationships supporting content approval operations (e.g., managed services providers). Lead onboarding, training, business reviews and continuous performance improvement initiatives.
Capacity Creation & Operational Excellence: Identify and implement capabilities that streamline and automate content approval workflows (e.g., tiered review, claims management, Brand Events Calendar). Drive initiatives that reduce cycle times, increase throughput and improve quality of submissions.
Resource Planning: Develop and execute resource models to support fluctuating content volumes across brands and channels. Partner with Leadership, Finance and P&O to forecast resource needs and optimize productivity.
Strategic Leadership: Serve as a key member of the Content Supply Chain Operations leadership team, contributing to long-term strategy and transformation initiatives. Represent Content Approval Services in enterprise forums, audits and compliance reviews.
Project/Workstream Delivery: Lead day‑to‑day execution of key initiatives such as process design, content systems and planning capabilities to enhance workflow efficiency and broaden adoption of best practices.
Change Agent: Listen actively to team and stakeholder perspectives, intervene thoughtfully to address obstacles and adapt approaches to evolving organizational needs.
Essential Requirements
Education: Bachelor’s degree required; advanced degree preferred in Business, Marketing, Communications, Digital Media or related fields.
8+ years of experience in pharmaceutical, biotech or healthcare marketing operations with proven leadership in content operations transformation, regulatory/medical/legal review processes or marketing compliance.
Experience managing cross-functional teams and external vendors.
Familiarity with content management and approval platforms (e.g., Veeva Vault PromoMats, Aprimo).
Strong understanding of FDA and industry regulations related to promotional and medical content.
Demonstrated ability to lead change, drive process improvement and manage complex operations.
Excellent communication, stakeholder management and problem-solving skills.
Proficiency in Agile methodologies and digital content lifecycle management.
Compensation Summary The salary for this position is expected to range between $168,000 and $312,000 per year. The final salary offered is determined based on relevant skills and experience and will be reviewed periodically. The role includes a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US-based eligible employees receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a generous time off package including vacation, personal days, holidays and other leaves.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability or any other legally protected status.
Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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Join Novartis as the Director, Content Approval Operations to lead strategic direction, resource planning, and functional execution of Content Compliance Operations, Editorial, and Claims Management within the US Integrated Marketing Organization (IMO). The role ensures operational effectiveness, compliance and scalability of the Material Approval Process (MAP) across the US product portfolio. The Director drives operational excellence, leads a high‑performing team, manages strategic service providers and delivers value through transformation.
Location: East Hanover, NJ (remote not allowed). 5% travel across domestic and international markets. No relocation compensation. Position requires local candidates only.
Key Responsibilities
Team Leadership: Lead, coach, and develop a team of content approval professionals, fostering a high-performance culture. Define goals, KPIs, and development plans to ensure continuous learning, accountability and business growth.
Vendor Management: Oversee external vendor relationships supporting content approval operations (e.g., managed services providers). Lead onboarding, training, business reviews and continuous performance improvement initiatives.
Capacity Creation & Operational Excellence: Identify and implement capabilities that streamline and automate content approval workflows (e.g., tiered review, claims management, Brand Events Calendar). Drive initiatives that reduce cycle times, increase throughput and improve quality of submissions.
Resource Planning: Develop and execute resource models to support fluctuating content volumes across brands and channels. Partner with Leadership, Finance and P&O to forecast resource needs and optimize productivity.
Strategic Leadership: Serve as a key member of the Content Supply Chain Operations leadership team, contributing to long-term strategy and transformation initiatives. Represent Content Approval Services in enterprise forums, audits and compliance reviews.
Project/Workstream Delivery: Lead day‑to‑day execution of key initiatives such as process design, content systems and planning capabilities to enhance workflow efficiency and broaden adoption of best practices.
Change Agent: Listen actively to team and stakeholder perspectives, intervene thoughtfully to address obstacles and adapt approaches to evolving organizational needs.
Essential Requirements
Education: Bachelor’s degree required; advanced degree preferred in Business, Marketing, Communications, Digital Media or related fields.
8+ years of experience in pharmaceutical, biotech or healthcare marketing operations with proven leadership in content operations transformation, regulatory/medical/legal review processes or marketing compliance.
Experience managing cross-functional teams and external vendors.
Familiarity with content management and approval platforms (e.g., Veeva Vault PromoMats, Aprimo).
Strong understanding of FDA and industry regulations related to promotional and medical content.
Demonstrated ability to lead change, drive process improvement and manage complex operations.
Excellent communication, stakeholder management and problem-solving skills.
Proficiency in Agile methodologies and digital content lifecycle management.
Compensation Summary The salary for this position is expected to range between $168,000 and $312,000 per year. The final salary offered is determined based on relevant skills and experience and will be reviewed periodically. The role includes a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. US-based eligible employees receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a generous time off package including vacation, personal days, holidays and other leaves.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability or any other legally protected status.
Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
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