Ayr Wellness Inc.
Company Description
AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world. Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams.
Job Summary
The Store Manager is responsible for overseeing all aspects of daily operations, including team management, operations, customer service, compliance, sales, safety, and security.
Duties and Responsibilities
Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
Resolve customer complaints or issues in a timely and professional manner.
Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
Develop and implement operational procedures to optimize efficiency and productivity.
Administer routine audits to maintain the accurate inventory of all cannabis products.
Manage daily financial reporting requirements.
Develop and maintain a schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
4+ years’ retail store management experience.
Successful track record in achieving Sales, ADS, Customer Service, employee retention goals.
Education
High School Diploma or GED required.
Experience
4+ years Retail Management Experience.
Cannabis experience a plus.
Knowledge, Skills And Abilities
Customer Obsessed – dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and easy to approach. Building Effective teams – blends people into teams as necessary to deliver results; creates strong morale and team spirit fostering a culture of excellence; shares successes and opportunities for improvement. Relationship Building – viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others. Functional/Technical skill – possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how the job function supports being a force for good.
Direct reports
Manages department within a function with authority to hire/terminate.
Working conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Manufacturing
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AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world. Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams.
Job Summary
The Store Manager is responsible for overseeing all aspects of daily operations, including team management, operations, customer service, compliance, sales, safety, and security.
Duties and Responsibilities
Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
Resolve customer complaints or issues in a timely and professional manner.
Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
Develop and implement operational procedures to optimize efficiency and productivity.
Administer routine audits to maintain the accurate inventory of all cannabis products.
Manage daily financial reporting requirements.
Develop and maintain a schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
4+ years’ retail store management experience.
Successful track record in achieving Sales, ADS, Customer Service, employee retention goals.
Education
High School Diploma or GED required.
Experience
4+ years Retail Management Experience.
Cannabis experience a plus.
Knowledge, Skills And Abilities
Customer Obsessed – dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and easy to approach. Building Effective teams – blends people into teams as necessary to deliver results; creates strong morale and team spirit fostering a culture of excellence; shares successes and opportunities for improvement. Relationship Building – viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others. Functional/Technical skill – possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how the job function supports being a force for good.
Direct reports
Manages department within a function with authority to hire/terminate.
Working conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Manufacturing
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