Flowable
Flowable is the agentic process automation and case management technology of choice for process-intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform.
As a fast-growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment.
As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long-term relationships that lead to retention and expansion. This role is customer-facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness. The ideal candidate combines a passion for customer advocacy with the ability to engage executives and operational users alike.
What you'll be doing
Customer Adoption & Outcomes : Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes. Customer Health & Retention : Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts. Expansion & Growth Influence : Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable’s product roadmap. Collaboration & Internal Alignment : Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization. What you bring
6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor. Proven track record of improving adoption, retention, and expansion in enterprise accounts. Strong communication skills, capable of engaging with C-level executives as well as hands-on practitioners. Analytical skills to interpret product usage data and customer health metrics. Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred. Fluent in English; German or other European languages are a strong plus. What you can expect
World-leading product:
You’ll be working with customers using Flowable — the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation. Our company culture:
At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do. Drive real transformation:
Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management — turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption. Career development opportunities:
Grow with Flowable — gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales. Location
Atlanta, GA Salary range
$128,600.00 – $193,000.00
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Customer Adoption & Outcomes : Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes. Customer Health & Retention : Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts. Expansion & Growth Influence : Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable’s product roadmap. Collaboration & Internal Alignment : Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization. What you bring
6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor. Proven track record of improving adoption, retention, and expansion in enterprise accounts. Strong communication skills, capable of engaging with C-level executives as well as hands-on practitioners. Analytical skills to interpret product usage data and customer health metrics. Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred. Fluent in English; German or other European languages are a strong plus. What you can expect
World-leading product:
You’ll be working with customers using Flowable — the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation. Our company culture:
At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do. Drive real transformation:
Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management — turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption. Career development opportunities:
Grow with Flowable — gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales. Location
Atlanta, GA Salary range
$128,600.00 – $193,000.00
#J-18808-Ljbffr