Stripe
Program Manager, Customer Success
Join
Stripe
to lead strategic programs that drive engagement and growth for Stripe’s largest customers. In this role you will design, execute, and measure cross‑functional programs that create a differentiated experience for high‑value users.
Responsibilities
Design and execute programs that align with Go‑to‑Market (GTM) customer journeys and ensure large accounts receive consistent high‑value experiences.
Partner with Marketing, Finance, Sales, and Customer Success to build engagement frameworks, change‑management plans, and program effectiveness metrics.
Drive quarterly and annual program plans, monitor performance against key metrics, adjust tactics, and communicate outcomes to executive stakeholders.
Collaborate with cross‑functional teams to map executive engagement journeys, QBRs, and executive briefings that reinforce Stripe’s value proposition.
Measure program impact through observability of user activity, marketing spend, and financial performance.
Minimum Qualifications
4+ years of experience in program management, sales operations, process improvement, or consulting.
6+ years of experience building or supporting GTM programs, processes, or workflows.
Strong track record of delivering complex, global programs that delivered quantifiable business impact.
Excellent analytical, presentation, and communication skills.
Deep problem solving and analysis experience in a sales‑oriented environment.
Preferred Qualifications
Leadership experience demonstrating ownership and collaboration across teams.
Strong empathetic skills to understand friction points and root causes.
Comfort operating with incomplete data and adapting priorities as business needs change.
Benefits We offer a competitive base salary, equity, 401(k) and medical, dental, and vision benefits, and long‑term rewards to help you succeed.
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Stripe
to lead strategic programs that drive engagement and growth for Stripe’s largest customers. In this role you will design, execute, and measure cross‑functional programs that create a differentiated experience for high‑value users.
Responsibilities
Design and execute programs that align with Go‑to‑Market (GTM) customer journeys and ensure large accounts receive consistent high‑value experiences.
Partner with Marketing, Finance, Sales, and Customer Success to build engagement frameworks, change‑management plans, and program effectiveness metrics.
Drive quarterly and annual program plans, monitor performance against key metrics, adjust tactics, and communicate outcomes to executive stakeholders.
Collaborate with cross‑functional teams to map executive engagement journeys, QBRs, and executive briefings that reinforce Stripe’s value proposition.
Measure program impact through observability of user activity, marketing spend, and financial performance.
Minimum Qualifications
4+ years of experience in program management, sales operations, process improvement, or consulting.
6+ years of experience building or supporting GTM programs, processes, or workflows.
Strong track record of delivering complex, global programs that delivered quantifiable business impact.
Excellent analytical, presentation, and communication skills.
Deep problem solving and analysis experience in a sales‑oriented environment.
Preferred Qualifications
Leadership experience demonstrating ownership and collaboration across teams.
Strong empathetic skills to understand friction points and root causes.
Comfort operating with incomplete data and adapting priorities as business needs change.
Benefits We offer a competitive base salary, equity, 401(k) and medical, dental, and vision benefits, and long‑term rewards to help you succeed.
#J-18808-Ljbffr