Orange County's Credit Union
Collections Assistant Manager
Orange County's Credit Union, Santa Ana, California, United States, 92725
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Collections Assistant Manager
role at
Orange County's Credit Union
Base pay range $81,000.00/yr - $90,000.00/yr
This is an in-office role reporting to our headquarters in Santa Ana, CA.
Responsibilities
Partner with the Loan Servicing Manager to guide daily operations of the Collections Department.
Coach, mentor, and inspire Supervisors, Team Leads, and Collectors to deliver exceptional service and results.
Manage collections strategies to reduce delinquency, improve recovery, and retain members.
Identify and implement process improvements that streamline workflows and elevate member outcomes.
De‑escalate complex member situations with empathy and professionalism.
Ensure staff confidently explain hardship programs, repayment options, and debt protection products.
Provide expert guidance on real estate loan loss mitigation, including forbearance and loan modifications.
Assist in annual planning, goal setting, and departmental roadmap development.
Prepare insightful reports for senior leadership and compliance reviews.
Stay current on FDCPA, TCPA, UDAAP, bankruptcy laws, and more; update policies and procedures to reflect regulatory changes.
Support foreclosure proceedings and maintain business continuity practices.
Qualifications
College degree in business or related field or equivalent knowledge.
Three to five years relevant collection and recovery experience in a financial institution; experience in customer relations, problem resolution and error correction.
Two years of supervisory experience.
Knowledge of the Fair Debt Collections Practices Act, Reg B and Reg Z, bankruptcy procedures, delinquency activities and financial counseling.
Able to manage and execute multiple complex projects within required timelines and expectations.
Benefits
Anthem HMO/PPO, Delta Dental, and Unum options – from day one.
401(k) with up to 8% employer match.
Annual performance bonuses & merit increases.
Educational grants up to $1,000.
18 vacation days/year (increases to 21 after 5 years).
7 sick days/year + paid holidays.
Orange County's Credit Union is an Equal Opportunity Employer. Pre‑employment screenings, including background and credit checks, are required.
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Collections Assistant Manager
role at
Orange County's Credit Union
Base pay range $81,000.00/yr - $90,000.00/yr
This is an in-office role reporting to our headquarters in Santa Ana, CA.
Responsibilities
Partner with the Loan Servicing Manager to guide daily operations of the Collections Department.
Coach, mentor, and inspire Supervisors, Team Leads, and Collectors to deliver exceptional service and results.
Manage collections strategies to reduce delinquency, improve recovery, and retain members.
Identify and implement process improvements that streamline workflows and elevate member outcomes.
De‑escalate complex member situations with empathy and professionalism.
Ensure staff confidently explain hardship programs, repayment options, and debt protection products.
Provide expert guidance on real estate loan loss mitigation, including forbearance and loan modifications.
Assist in annual planning, goal setting, and departmental roadmap development.
Prepare insightful reports for senior leadership and compliance reviews.
Stay current on FDCPA, TCPA, UDAAP, bankruptcy laws, and more; update policies and procedures to reflect regulatory changes.
Support foreclosure proceedings and maintain business continuity practices.
Qualifications
College degree in business or related field or equivalent knowledge.
Three to five years relevant collection and recovery experience in a financial institution; experience in customer relations, problem resolution and error correction.
Two years of supervisory experience.
Knowledge of the Fair Debt Collections Practices Act, Reg B and Reg Z, bankruptcy procedures, delinquency activities and financial counseling.
Able to manage and execute multiple complex projects within required timelines and expectations.
Benefits
Anthem HMO/PPO, Delta Dental, and Unum options – from day one.
401(k) with up to 8% employer match.
Annual performance bonuses & merit increases.
Educational grants up to $1,000.
18 vacation days/year (increases to 21 after 5 years).
7 sick days/year + paid holidays.
Orange County's Credit Union is an Equal Opportunity Employer. Pre‑employment screenings, including background and credit checks, are required.
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