Bitsoft International, Inc.
W2-Phoenix, AZ (Onsite) : Contact Center Migration Specialist
Bitsoft International, Inc., Phoenix, Arizona, United States, 85003
Contact Center Migration Specialist
Phoenix, AZ (Onsite)
6+Months
Required Skills and Qualifications
Proven experience (typically 3+ years) in a technical role focused on contact center technology.
Direct experience leading or significantly contributing to at least one full-cycle
CCaaS migration
(e.g., from Avaya, Cisco, Genesys on-premise to platforms like Genesys Cloud, Five9, Nice CXone, Amazon Connect, or Twilio Flex).
Deep understanding of
Contact Center/Cloud Telephony concepts
(ACD, IVR, Omni-channel routing, VoIP, SIP, CTI).
Proficiency with one or more major CCaaS platforms.
Strong knowledge of
data migration techniques
and tools, including ETL processes and SQL for data manipulation.
Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting complex issues.
Exceptional project management, organizational, and time management skills.
Strong communication (written and verbal) and presentation skills, capable of translating technical requirements for a non-technical audience.
Ability to work effectively with cross-functional teams (IT, Operations, Business Leaders).
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant CCaaS certifications (e.g., specific certifications for the target platform).
Experience with call recording, quality management (QM), and workforce management (WFM) system migration.
Knowledge of contact center security and compliance standards (e.g., PCI-DSS, HIPAA).
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6+Months
Required Skills and Qualifications
Proven experience (typically 3+ years) in a technical role focused on contact center technology.
Direct experience leading or significantly contributing to at least one full-cycle
CCaaS migration
(e.g., from Avaya, Cisco, Genesys on-premise to platforms like Genesys Cloud, Five9, Nice CXone, Amazon Connect, or Twilio Flex).
Deep understanding of
Contact Center/Cloud Telephony concepts
(ACD, IVR, Omni-channel routing, VoIP, SIP, CTI).
Proficiency with one or more major CCaaS platforms.
Strong knowledge of
data migration techniques
and tools, including ETL processes and SQL for data manipulation.
Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting complex issues.
Exceptional project management, organizational, and time management skills.
Strong communication (written and verbal) and presentation skills, capable of translating technical requirements for a non-technical audience.
Ability to work effectively with cross-functional teams (IT, Operations, Business Leaders).
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant CCaaS certifications (e.g., specific certifications for the target platform).
Experience with call recording, quality management (QM), and workforce management (WFM) system migration.
Knowledge of contact center security and compliance standards (e.g., PCI-DSS, HIPAA).
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