Live! Casino & Hotel Maryland
Security Ambassador - Petersburg
Live! Casino & Hotel Maryland, Petersburg, Michigan, United States, 49270
Security Ambassador - Petersburg
Live! Casino & Hotel Maryland invites applicants for the Security Ambassador position. This role ensures the safety and security of guests, team members, and company assets while providing excellent customer service.
Responsibilities
Greet guests with a smile and a warm welcome.
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items.
Explain the rules, regulations and code of conduct for the casino and hotels.
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
Assist with customer disputes, intoxicated subjects, criminal matters and traffic control.
Resolve complaints within scope of authority; otherwise refer to management.
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes.
Respond to medical or fire emergencies, such as sick or injured guests.
Operate the Security Dispatch Office and communicate via two-way radio and telephone as required.
Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
Monitor guest and team member passage in and out of restaurants and gaming areas.
Control traffic congestion in the valet and parking areas.
Write and investigate first reports of injury.
React to guests and team member incidents and accidents.
Assist in transporting money, chips, tokens, and markers.
Responsible for checking for and reporting safety hazards.
Ensure the safety and security of all guests and team members.
Other duties as assigned.
Skills to Help You Succeed
Ability to write reports.
Ability to use a telephone properly.
Ability to read and understand memos.
Ability to multi task.
Good customer service skills.
Must have a valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment.
Ability to be alert at all times.
Dexterity will be required to perform day to day activities and during an emergency.
Qualifications Must-Haves
Education: High school diploma or GED equivalent is preferred.
Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Notice to Applicants If an applicant has been convicted of a misdemeanor or felony involving unlawful conduct of wagering, fraudulent use of a gaming credential, unlawful transmission of information, touting, bribery, embezzlement, distribution or possession of drugs, excluding misdemeanor possession of marijuana, or any crime considered by the Department to be detrimental to the honesty and integrity of casino gaming in the Commonwealth, they will be unable to license.
Physical Requirements
Ability to stand and walk for extended periods of time.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to run, stoop, bend and reach outward and above the head.
Ability to lift up to 50 lbs.
Ability to ride a bicycle.
Ability to operate and ride a Segway and / or other vehicles.
What We Offer
Generous Bonus Structure
Comprehensive Health Coverage
Retirement Savings with Company Match
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Exclusive Discounts on Travel, Services, Goods and Entertainment
Life at Live!
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Gambling Facilities and Casinos
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Responsibilities
Greet guests with a smile and a warm welcome.
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items.
Explain the rules, regulations and code of conduct for the casino and hotels.
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
Assist with customer disputes, intoxicated subjects, criminal matters and traffic control.
Resolve complaints within scope of authority; otherwise refer to management.
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes.
Respond to medical or fire emergencies, such as sick or injured guests.
Operate the Security Dispatch Office and communicate via two-way radio and telephone as required.
Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
Monitor guest and team member passage in and out of restaurants and gaming areas.
Control traffic congestion in the valet and parking areas.
Write and investigate first reports of injury.
React to guests and team member incidents and accidents.
Assist in transporting money, chips, tokens, and markers.
Responsible for checking for and reporting safety hazards.
Ensure the safety and security of all guests and team members.
Other duties as assigned.
Skills to Help You Succeed
Ability to write reports.
Ability to use a telephone properly.
Ability to read and understand memos.
Ability to multi task.
Good customer service skills.
Must have a valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment.
Ability to be alert at all times.
Dexterity will be required to perform day to day activities and during an emergency.
Qualifications Must-Haves
Education: High school diploma or GED equivalent is preferred.
Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Notice to Applicants If an applicant has been convicted of a misdemeanor or felony involving unlawful conduct of wagering, fraudulent use of a gaming credential, unlawful transmission of information, touting, bribery, embezzlement, distribution or possession of drugs, excluding misdemeanor possession of marijuana, or any crime considered by the Department to be detrimental to the honesty and integrity of casino gaming in the Commonwealth, they will be unable to license.
Physical Requirements
Ability to stand and walk for extended periods of time.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to run, stoop, bend and reach outward and above the head.
Ability to lift up to 50 lbs.
Ability to ride a bicycle.
Ability to operate and ride a Segway and / or other vehicles.
What We Offer
Generous Bonus Structure
Comprehensive Health Coverage
Retirement Savings with Company Match
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Exclusive Discounts on Travel, Services, Goods and Entertainment
Life at Live!
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr