Home Depot
Sr. Manager, Product Management - Loyalty Products & Customer Engagement
Home Depot, Atlanta, Georgia, United States, 30383
Position Purpose
The Product Management Sr. Manager, Loyalty Products & Customer Engagement, is responsible for attracting, retaining, and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. This product group is the core engine for driving customer retention and value exchange, owning the core loyalty program engine, customer-facing experiences, and internal associate-facing tools. The Product Management Sr. Manager focuses on guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. This includes ensuring that business users can manage complex loyalty program rules, deliver personalized benefits and incentives, and provide internal partners with the essential tools needed to service high-value customer accounts and grow our B2B capabilities. Within their designated enterprise product line, Sr. Managers work closely with teams of developers, designers, and business partners across the Enterprise. They guide in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams focused on optimizing the platform stability, program feature richness, and operational efficiency of the customer engagement ecosystem. Key Responsibilities
40% Strategy & Planning:
Looks across product teams and feature sets with a focus on alignment and dependencies
Sets the overall product vision and strategies for the enterprise product thorough an understanding of customer and associate needs, both existing and potential, to provide Home Depot customers and associates with an unparalleled shopping experience
Applies domain expertise to provide thought leadership and translate vision into action to drive business growth.
Collaborates across the enterprise to create alignment between products to provide a seamless user experience
Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products
Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings
Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner
Participates in and influences development of enterprise technology roadmaps
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
30% Delivery & Execution:
Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end-user priorities
Documents, reviews and validates to meet quality and change control standards
Understands enterprise goals and KPIs to deliver value against them
Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs
Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise
Reviews and analyzes product metrics to inform strategic and tactical product decisions
Makes suggestions to drive operational excellence, create internal customer satisfaction and meet operational metrics
30% People:
Provides leadership, mentoring and coaching to Product Managers
Attracts, retains and develops top talent to build a world class Product Management Team
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify and resolve impediments
Is an advocate of modern software development practices
Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs
Works with the product team to assess progress, disseminate lessons learned, and understand next steps
Manages cross-functional team and stakeholder expectations to execute product strategy.
Educates requestors to determine priority based on tangible benefits and/or user experience
Guides junior team members in strategy, alignment, analysis and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Direct Manager / Direct Reports
Typically reports to the Technology Director, Sr. Director or Vice President. Travel Requirements
Typically requires overnight travel 5% to 20% of the time. Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications
6-8 years of relevant work experience, at least 5 years in loyalty management systems, rules engines, or similar high-volume customer engagement platforms Proficiency in managing complex vendor relationships and contract negotiations for enterprise loyalty platforms Mastery of modern software development product management practices and leading complex product roadmaps using agile methodologies Mastery of identifying goals, metrics and analytics to measure product value, including customer lifetime value (CLV), redemption rates, and internal tool adoption Proficiency in guiding more junior team members through Product Management fundamentals (e.g. creating user stories, conducting competitive research) in a professional setting Mastery of working in a fast paced, fluid environment where priorities shift on a regular basis Mastery of working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Mastery of working as part of a collaborative, cross-functional, modern software design and development team Proficiency in managing and growing team members in a professional setting Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education
No additional education Minimum Years of Work Experience
6 Preferred Years of Work Experience
No additional years of experience Minimum Leadership Experience
None Preferred Leadership Experience
None Certificates
None Competencies
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Develops Talent: Developing people to meet both their career goals and the organization's goals Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr
The Product Management Sr. Manager, Loyalty Products & Customer Engagement, is responsible for attracting, retaining, and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. This product group is the core engine for driving customer retention and value exchange, owning the core loyalty program engine, customer-facing experiences, and internal associate-facing tools. The Product Management Sr. Manager focuses on guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. This includes ensuring that business users can manage complex loyalty program rules, deliver personalized benefits and incentives, and provide internal partners with the essential tools needed to service high-value customer accounts and grow our B2B capabilities. Within their designated enterprise product line, Sr. Managers work closely with teams of developers, designers, and business partners across the Enterprise. They guide in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams focused on optimizing the platform stability, program feature richness, and operational efficiency of the customer engagement ecosystem. Key Responsibilities
40% Strategy & Planning:
Looks across product teams and feature sets with a focus on alignment and dependencies
Sets the overall product vision and strategies for the enterprise product thorough an understanding of customer and associate needs, both existing and potential, to provide Home Depot customers and associates with an unparalleled shopping experience
Applies domain expertise to provide thought leadership and translate vision into action to drive business growth.
Collaborates across the enterprise to create alignment between products to provide a seamless user experience
Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products
Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings
Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner
Participates in and influences development of enterprise technology roadmaps
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
30% Delivery & Execution:
Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end-user priorities
Documents, reviews and validates to meet quality and change control standards
Understands enterprise goals and KPIs to deliver value against them
Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs
Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise
Reviews and analyzes product metrics to inform strategic and tactical product decisions
Makes suggestions to drive operational excellence, create internal customer satisfaction and meet operational metrics
30% People:
Provides leadership, mentoring and coaching to Product Managers
Attracts, retains and develops top talent to build a world class Product Management Team
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify and resolve impediments
Is an advocate of modern software development practices
Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs
Works with the product team to assess progress, disseminate lessons learned, and understand next steps
Manages cross-functional team and stakeholder expectations to execute product strategy.
Educates requestors to determine priority based on tangible benefits and/or user experience
Guides junior team members in strategy, alignment, analysis and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Direct Manager / Direct Reports
Typically reports to the Technology Director, Sr. Director or Vice President. Travel Requirements
Typically requires overnight travel 5% to 20% of the time. Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications
6-8 years of relevant work experience, at least 5 years in loyalty management systems, rules engines, or similar high-volume customer engagement platforms Proficiency in managing complex vendor relationships and contract negotiations for enterprise loyalty platforms Mastery of modern software development product management practices and leading complex product roadmaps using agile methodologies Mastery of identifying goals, metrics and analytics to measure product value, including customer lifetime value (CLV), redemption rates, and internal tool adoption Proficiency in guiding more junior team members through Product Management fundamentals (e.g. creating user stories, conducting competitive research) in a professional setting Mastery of working in a fast paced, fluid environment where priorities shift on a regular basis Mastery of working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Mastery of working as part of a collaborative, cross-functional, modern software design and development team Proficiency in managing and growing team members in a professional setting Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education
No additional education Minimum Years of Work Experience
6 Preferred Years of Work Experience
No additional years of experience Minimum Leadership Experience
None Preferred Leadership Experience
None Certificates
None Competencies
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Develops Talent: Developing people to meet both their career goals and the organization's goals Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr