ClearlyRated
Principal Customer Success Manager (Remote)
ClearlyRated, Portland, Oregon, United States, 97204
Principal Customer Success Manager (Remote)
We’re seeking a
Principal Customer Success Manager
to join our team and lead strategic customer relationships across our most valuable accounts. You’ll act as a trusted advisor to executive stakeholders, deliver measurable business outcomes, and help drive long-term customer success, retention, and expansion. Application Deadline: 31 October 2025 Department: Customer Success Location: Portland, Oregon Compensation: $90,000 - $130,000 / year Key Responsibilities
Own a portfolio of strategic enterprise customers and be accountable for
retention, satisfaction, and expansion . Build and maintain executive-level relationships to become a
trusted business advisor . Lead QBRs, executive reviews, and value discussions using business metrics, insights, and product roadmap updates. Drive adoption and success of our platform by aligning customer goals with product capabilities and identify whitespace opportunities to collaborate with sales to drive
expansion and upsell
opportunities. Contribute to
thought leadership
content, best practices, and customer-facing resources. Act as the
voice of the customer
internally, influencing product, marketing, and support teams. Mentor junior CSMs and help elevate the team’s overall performance. Analyze customer usage data and trends to proactively address risk and identify opportunities. Responsible for managing all assigned client relationships. Responsible for meeting retention targets on assigned client business year to year. Represents ClearlyRated at tradeshow events, which may require occasional travel across the United States and Canada. Skills, Knowledge and Expertise
7+ years in Customer Success, Account Management, or Strategic Consulting, ideally in B2B SaaS Strong consultative selling skills and executive presence Track record of managing large, complex accounts and delivering measurable business outcomes Proven ability to influence senior stakeholders and internal cross-functional teams Comfortable leading strategic conversations with C-suite stakeholders Deep understanding of SaaS metrics (NRR, GRR, adoption, churn, NPS, etc.) Experience with tools like Salesforce, HubSpot, Gainsight, Catalyst, or ChurnZero Excellent communication and presentation skills High EQ, strong judgment, and a proactive, resourceful approach A growth mindset with a passion for helping customers and teams thrive Background in professional services, CX/EX, or vertical SaaS Experience mentoring or coaching others Familiarity with product-led growth (PLG) environments ClearlyRated Culture
We believe in providing our clients fanatical service and expect you to provide that same level of service to internal and external customers. We view client service as paramount to our success and the following are just a couple examples of how we approach it day-to-day. Diversity, Inclusion & Equity at ClearlyRated
Building a business diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective is not only good business, it’s the right thing to do. At ClearlyRated we are committed to integrating this practice into all aspects of our business. We want our employees and customers to bring their whole selves to the table and feel empowered to use their unique voices to add to the discussion. That’s why we’re up to the challenge to make sure those voices represent the world we live in.
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We’re seeking a
Principal Customer Success Manager
to join our team and lead strategic customer relationships across our most valuable accounts. You’ll act as a trusted advisor to executive stakeholders, deliver measurable business outcomes, and help drive long-term customer success, retention, and expansion. Application Deadline: 31 October 2025 Department: Customer Success Location: Portland, Oregon Compensation: $90,000 - $130,000 / year Key Responsibilities
Own a portfolio of strategic enterprise customers and be accountable for
retention, satisfaction, and expansion . Build and maintain executive-level relationships to become a
trusted business advisor . Lead QBRs, executive reviews, and value discussions using business metrics, insights, and product roadmap updates. Drive adoption and success of our platform by aligning customer goals with product capabilities and identify whitespace opportunities to collaborate with sales to drive
expansion and upsell
opportunities. Contribute to
thought leadership
content, best practices, and customer-facing resources. Act as the
voice of the customer
internally, influencing product, marketing, and support teams. Mentor junior CSMs and help elevate the team’s overall performance. Analyze customer usage data and trends to proactively address risk and identify opportunities. Responsible for managing all assigned client relationships. Responsible for meeting retention targets on assigned client business year to year. Represents ClearlyRated at tradeshow events, which may require occasional travel across the United States and Canada. Skills, Knowledge and Expertise
7+ years in Customer Success, Account Management, or Strategic Consulting, ideally in B2B SaaS Strong consultative selling skills and executive presence Track record of managing large, complex accounts and delivering measurable business outcomes Proven ability to influence senior stakeholders and internal cross-functional teams Comfortable leading strategic conversations with C-suite stakeholders Deep understanding of SaaS metrics (NRR, GRR, adoption, churn, NPS, etc.) Experience with tools like Salesforce, HubSpot, Gainsight, Catalyst, or ChurnZero Excellent communication and presentation skills High EQ, strong judgment, and a proactive, resourceful approach A growth mindset with a passion for helping customers and teams thrive Background in professional services, CX/EX, or vertical SaaS Experience mentoring or coaching others Familiarity with product-led growth (PLG) environments ClearlyRated Culture
We believe in providing our clients fanatical service and expect you to provide that same level of service to internal and external customers. We view client service as paramount to our success and the following are just a couple examples of how we approach it day-to-day. Diversity, Inclusion & Equity at ClearlyRated
Building a business diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective is not only good business, it’s the right thing to do. At ClearlyRated we are committed to integrating this practice into all aspects of our business. We want our employees and customers to bring their whole selves to the table and feel empowered to use their unique voices to add to the discussion. That’s why we’re up to the challenge to make sure those voices represent the world we live in.
#J-18808-Ljbffr