Vaco
Job Title:
Senior Technical Support Engineer
Travel:
3 days out of the week to IL will be for only a short time.
Hybrid:
After travel, 2 days remote with 3 days in the office
Rate:
$40 to $45 per hour on W2
Terms:
Contract to Hire
No 3rd Party company candidates allowed
Overview We're looking for a Senior Technical Support Engineer to join a traveling team responsible for restoring and upgrading end-user systems impacted by ransomware. This hands-on role focuses on system recovery, network reintegration, and operating system migrations across multiple locations.
Key Responsibilities Remediate ransomware-infected laptops, ensuring all systems are fully cleaned, restored, and secured. Reconnect approximately 150 laptops to the corporate network, verifying connectivity and system performance. Migrate user devices from Windows 10 to Windows 11, including backups, compatibility checks, and post-migration validation. Work closely with local IT teams to minimize downtime and ensure successful system restoration. Maintain accurate documentation of remediation processes, configurations, and migration results. Travel to various client sites as part of a coordinated field support team.
Qualifications Strong background in technical support, system administration, or infrastructure engineering. Proficient in Windows 10/11 environments, network configuration, and system security practices. Experience with ransomware remediation or large-scale endpoint recovery preferred. Excellent troubleshooting, communication, and documentation skills. Willingness to travel extensively as part of a project-based support team.
Skills:
Microsoft, O365, AD, GP, hardware, office365, imaging, laptops
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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Senior Technical Support Engineer
Travel:
3 days out of the week to IL will be for only a short time.
Hybrid:
After travel, 2 days remote with 3 days in the office
Rate:
$40 to $45 per hour on W2
Terms:
Contract to Hire
No 3rd Party company candidates allowed
Overview We're looking for a Senior Technical Support Engineer to join a traveling team responsible for restoring and upgrading end-user systems impacted by ransomware. This hands-on role focuses on system recovery, network reintegration, and operating system migrations across multiple locations.
Key Responsibilities Remediate ransomware-infected laptops, ensuring all systems are fully cleaned, restored, and secured. Reconnect approximately 150 laptops to the corporate network, verifying connectivity and system performance. Migrate user devices from Windows 10 to Windows 11, including backups, compatibility checks, and post-migration validation. Work closely with local IT teams to minimize downtime and ensure successful system restoration. Maintain accurate documentation of remediation processes, configurations, and migration results. Travel to various client sites as part of a coordinated field support team.
Qualifications Strong background in technical support, system administration, or infrastructure engineering. Proficient in Windows 10/11 environments, network configuration, and system security practices. Experience with ransomware remediation or large-scale endpoint recovery preferred. Excellent troubleshooting, communication, and documentation skills. Willingness to travel extensively as part of a project-based support team.
Skills:
Microsoft, O365, AD, GP, hardware, office365, imaging, laptops
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
#J-18808-Ljbffr