EOS Hospitality
Room Attendant
Position Overview:
We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds, and cleaning bathrooms. You will also address clients’ queries and make sure our rooms are fully stocked, clean, and always inviting. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Key Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment.
Be familiar with all hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Remove all dirty towels and replace with clean pairs in the designated layout.
Remove soap build‑up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers.
Replace missing or soiled bathroom amenities in the correct amount and location.
Inspect the condition of bathrobes and replace soiled/damaged ones.
Remove laundry bags and dirty bed linens, and make up the bed with clean linen.
Clean closets and door tracks on checked‑out rooms, removing dust and debris. Ensure correct placement of hangers, extra blankets/pillows, and luggage racks.
Open all drawers and doors in checked‑out rooms and remove items left by previous guests.
Check under beds, chairs, and sofas for debris and remove if present.
Inspect the condition of all furniture for tears, rips, or stains; report any damage to the supervisor.
Address guests’ queries (e.g., on additional services).
Remove dust and debris from designated areas including furniture, media, and accessories; realign furniture to the floor plan and replace missing items.
Remove dust, smudges, and spills from the minibar; restock items and ensure it is plugged in and secured.
Required Qualifications
The ability to listen to, assess, and appropriately respond to information conveyed through speech.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
The ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
The ability to maintain confidentiality of guest information and pertinent hotel data.
Qualification Standards
High school diploma or equivalent preferred.
1 to 2 years previous experience in a similar position in a luxury hotel preferred.
All colleagues must maintain a neat, well‑groomed appearance (specific standards will be provided).
Physical Requirements
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Must be able to lift, push, and pull up to 25 lbs on a regular and continuing basis.
Must be able to walk, stand, and exert well‑placed mobility for up to eight hours.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Wage Rate $31.80 per hour
About Hotel Zoe Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award‑winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.
Full Time Hourly Benefits
Tiered Medical Plans – Cigna or Kaiser
Disability
Tiered PPO Dental Plans
Voluntary Supplemental Medical Plans
Vision
Paid Holidays
Employee Assistance Program
PTO and Sick Pay
Flexible Spending Account (FSA)
401K Matching Program
Life & AD&D Insurance
Pre‑Tax Commuter and Parking Benefits
Full Time Hourly Perks
EOS Employee Rates plus 50% off F&B and Retail
Employee discounts in Pescatore Restaurant
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events
Discounts on Offsite Parking and Work Safety Shoes
Equal Opportunity Employer This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.
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We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Room attendant responsibilities include changing towels, making beds, and cleaning bathrooms. You will also address clients’ queries and make sure our rooms are fully stocked, clean, and always inviting. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Key Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment.
Be familiar with all hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Remove all dirty towels and replace with clean pairs in the designated layout.
Remove soap build‑up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers.
Replace missing or soiled bathroom amenities in the correct amount and location.
Inspect the condition of bathrobes and replace soiled/damaged ones.
Remove laundry bags and dirty bed linens, and make up the bed with clean linen.
Clean closets and door tracks on checked‑out rooms, removing dust and debris. Ensure correct placement of hangers, extra blankets/pillows, and luggage racks.
Open all drawers and doors in checked‑out rooms and remove items left by previous guests.
Check under beds, chairs, and sofas for debris and remove if present.
Inspect the condition of all furniture for tears, rips, or stains; report any damage to the supervisor.
Address guests’ queries (e.g., on additional services).
Remove dust and debris from designated areas including furniture, media, and accessories; realign furniture to the floor plan and replace missing items.
Remove dust, smudges, and spills from the minibar; restock items and ensure it is plugged in and secured.
Required Qualifications
The ability to listen to, assess, and appropriately respond to information conveyed through speech.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
The ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
The ability to maintain confidentiality of guest information and pertinent hotel data.
Qualification Standards
High school diploma or equivalent preferred.
1 to 2 years previous experience in a similar position in a luxury hotel preferred.
All colleagues must maintain a neat, well‑groomed appearance (specific standards will be provided).
Physical Requirements
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Must be able to lift, push, and pull up to 25 lbs on a regular and continuing basis.
Must be able to walk, stand, and exert well‑placed mobility for up to eight hours.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Wage Rate $31.80 per hour
About Hotel Zoe Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award‑winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.
Full Time Hourly Benefits
Tiered Medical Plans – Cigna or Kaiser
Disability
Tiered PPO Dental Plans
Voluntary Supplemental Medical Plans
Vision
Paid Holidays
Employee Assistance Program
PTO and Sick Pay
Flexible Spending Account (FSA)
401K Matching Program
Life & AD&D Insurance
Pre‑Tax Commuter and Parking Benefits
Full Time Hourly Perks
EOS Employee Rates plus 50% off F&B and Retail
Employee discounts in Pescatore Restaurant
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events
Discounts on Offsite Parking and Work Safety Shoes
Equal Opportunity Employer This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.
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