Worldwide Flight Services (WFS)
Sr. Technology Application Analyst (SAP Success Factors)
Worldwide Flight Services (WFS), Dallas, Texas, United States, 75215
Sr. Technology Application Analyst (SAP Success Factors)
Join Worldwide Flight Services (WFS) and take a huge step in your career. WFS employs 22,200 professionals in ground handling across 170 locations in 22 countries and 5 continents. A career with us opens up opportunities to develop your existing skills, learn new ones, and experience working with different customers and cultures while delivering world‑class service.
About WFS WFS operates aviation cargo, airline passenger, and ramp services. Our team of highly trained, skilled, and confident airport service professionals is supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
Job Summary The Senior Technology Application Analyst manages and supports various technology applications within an organization. The role focuses on ensuring applications run smoothly, troubleshooting issues, and optimizing performance to meet business needs.
Compensation This is a full‑time, exempt remote position. The expected base salary range is $95,000 to $120,000 USD per year. Actual compensation within this range is determined based on experience, skills, education, and internal equity. In addition to base salary, employees in this position are eligible for a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) plan with employer match; and paid time off and paid holidays.
Responsibilities
Application Support and Maintenance: Oversee day‑to‑day operations of assigned applications, manage configuration, updates, and user access.
Troubleshooting and Problem Resolution: Diagnose and resolve application‑related issues, collaborating with end‑users, development teams, and vendors.
Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and implement improvements.
Documentation and Reporting: Create and maintain documentation, including workflows, troubleshooting guides, and support procedures. Report on application performance and usage.
Collaboration with Development Teams: Coordinate with developers, architects, and stakeholders to ensure integration aligns with technology standards.
Change Management: Implement application changes, updates, or upgrades following established processes, testing, and validation to minimize disruption.
Software Development Lifecycle (SDLC): Apply knowledge of SDLC methodologies, including Agile, DevOps, and Waterfall, to application deployment and updates.
Stand‑up Subject Matter Expert (SME): Host video conference calls, workshops, and meetings as needed for module implementation.
Audit and QA Testing: Conduct regular audits and quality assurance testing to ensure application functionality.
Minimum Requirements
Minimum of 10 years’ experience in Computer Science or related field.
Minimum of 5 years’ experience in SAP SuccessFactors EC.
Strong interpersonal, communication, and presentation skills.
Familiarity with project management principles and strong analytical and problem‑solving skills.
Understanding of Microsoft Fabric, Power Automate, and Power BI.
Six Sigma training.
Knowledge of system design, development, implementation, and user support principles and practices.
Physical Requirements/Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access filing cabinets and office machinery.
Walk short distances.
Reach above and/or below the shoulder.
Sit and/or stand for short or extended periods.
Lift/carry/move objects, files, and documents up to 25 pounds.
Work in an office environment using standard office equipment.
Maintain regular and punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
Travel ~20% for key meetings and leadership requests.
Perks & Benefits
DailyPay app – access pay in advance.
Awardco Platform – on‑spot awards and gift cards.
Multiple medical care options for full- and part-time employees.
WFS Employee Extras – travel discounts, pet insurance, discount shopping, and more.
Wellness programs available to all employees.
401(k) program with company match.
Internal mobility and transfers available.
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
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About WFS WFS operates aviation cargo, airline passenger, and ramp services. Our team of highly trained, skilled, and confident airport service professionals is supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
Job Summary The Senior Technology Application Analyst manages and supports various technology applications within an organization. The role focuses on ensuring applications run smoothly, troubleshooting issues, and optimizing performance to meet business needs.
Compensation This is a full‑time, exempt remote position. The expected base salary range is $95,000 to $120,000 USD per year. Actual compensation within this range is determined based on experience, skills, education, and internal equity. In addition to base salary, employees in this position are eligible for a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) plan with employer match; and paid time off and paid holidays.
Responsibilities
Application Support and Maintenance: Oversee day‑to‑day operations of assigned applications, manage configuration, updates, and user access.
Troubleshooting and Problem Resolution: Diagnose and resolve application‑related issues, collaborating with end‑users, development teams, and vendors.
Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and implement improvements.
Documentation and Reporting: Create and maintain documentation, including workflows, troubleshooting guides, and support procedures. Report on application performance and usage.
Collaboration with Development Teams: Coordinate with developers, architects, and stakeholders to ensure integration aligns with technology standards.
Change Management: Implement application changes, updates, or upgrades following established processes, testing, and validation to minimize disruption.
Software Development Lifecycle (SDLC): Apply knowledge of SDLC methodologies, including Agile, DevOps, and Waterfall, to application deployment and updates.
Stand‑up Subject Matter Expert (SME): Host video conference calls, workshops, and meetings as needed for module implementation.
Audit and QA Testing: Conduct regular audits and quality assurance testing to ensure application functionality.
Minimum Requirements
Minimum of 10 years’ experience in Computer Science or related field.
Minimum of 5 years’ experience in SAP SuccessFactors EC.
Strong interpersonal, communication, and presentation skills.
Familiarity with project management principles and strong analytical and problem‑solving skills.
Understanding of Microsoft Fabric, Power Automate, and Power BI.
Six Sigma training.
Knowledge of system design, development, implementation, and user support principles and practices.
Physical Requirements/Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access filing cabinets and office machinery.
Walk short distances.
Reach above and/or below the shoulder.
Sit and/or stand for short or extended periods.
Lift/carry/move objects, files, and documents up to 25 pounds.
Work in an office environment using standard office equipment.
Maintain regular and punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
Travel ~20% for key meetings and leadership requests.
Perks & Benefits
DailyPay app – access pay in advance.
Awardco Platform – on‑spot awards and gift cards.
Multiple medical care options for full- and part-time employees.
WFS Employee Extras – travel discounts, pet insurance, discount shopping, and more.
Wellness programs available to all employees.
401(k) program with company match.
Internal mobility and transfers available.
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
#J-18808-Ljbffr