Communicare+OLE
Temporary Call Center Representative I - Solano County
Communicare+OLE, Napa, California, United States, 94559
Temporary Call Center Representative I - Solano County
Join to apply for the
Temporary Call Center Representative I - Solano County
role at
Communicare+OLE Base pay range
$23.75/hr - $29.03/hr Position Details
Position Title:
Temporary Call Center Representative Department:
Patient Access Reports To Title:
Call Center Manager Location:
West Fairfield, CA Pay Range:
$23.75 to $29.03/hr Schedule:
Monday to Friday, 8am to 5pm Employment Type:
Temporary, up to 6 months Benefits:
No employee benefits aside from legally mandated benefits Job Summary/Overview
Call Center Representatives work under the Call Center Manager and are responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. Qualifications
Education:
High School Diploma or GED required. Experience/Lived Experience:
One year experience in medical office, hospital or clinic preferred. Administrative and Customer Service Experience:
Required in a busy customer service-related environment. Special Skills/Training:
Experience working in a health clinic or demonstrated commitment to low-income populations preferred; Strong computer and data entry skills including MS Office required; Electronic health record system required; Strong verbal and written communication skills; Ability to work in a fast-paced environment and multitask; Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred. Essential Functions and Responsibilities
Answer phone and schedule patient appointments providing accurate information to patients regarding a variety of programs and services. Complete and update registration for patients as needed. Run insurance eligibility for the following day and create billing notes for outstanding documents. Be empathetic and sensitive to the unique needs of each customer; provide explanations appropriate to the customer’s level of understanding and knowledge. Give full attention to the customer; demonstrate promptness and show initiative in responding to customers. Route calls to the appropriate department for continued assistance as necessary. Troubleshoot patient concerns regarding orders, health information and assist in communication with other outside facilities through the electronic health record. Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Answer multi-line phones in a timely, professional manner. Ensure correct patient identification of all information in the computer scheduling system. Utilize appropriate scheduling guidelines in patient interaction. Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient. Basic knowledge of programs/insurance & access/eligibility guidelines and applications. Send messages to members of the care teams as necessary. Record cancellations and re-schedules and document appropriately in the electronic health system. Capture and update patient demographics and insurance information. Treat all patients telephoning the CommuniCare+OLE’s scheduling system with dignity and respect while maintaining privacy and confidentiality all times. Document all appropriate information in electronic health record system. Prompt follow-up of telephone encounters/recalls/appointment request. Perform other duties as assigned. Benefits
Medical, Dental, Vision Coverage (Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium). 18 days of PTO (Vacation & Sick). 10 Paid Holidays + 1 Float Holiday. 2% employer match with employee 4% Contribution 403(b) retirement plan. Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent). Life & Accidental Insurance Coverage. Employer contribution for Health Savings Account. Seniority level
Entry level
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Join to apply for the
Temporary Call Center Representative I - Solano County
role at
Communicare+OLE Base pay range
$23.75/hr - $29.03/hr Position Details
Position Title:
Temporary Call Center Representative Department:
Patient Access Reports To Title:
Call Center Manager Location:
West Fairfield, CA Pay Range:
$23.75 to $29.03/hr Schedule:
Monday to Friday, 8am to 5pm Employment Type:
Temporary, up to 6 months Benefits:
No employee benefits aside from legally mandated benefits Job Summary/Overview
Call Center Representatives work under the Call Center Manager and are responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. Qualifications
Education:
High School Diploma or GED required. Experience/Lived Experience:
One year experience in medical office, hospital or clinic preferred. Administrative and Customer Service Experience:
Required in a busy customer service-related environment. Special Skills/Training:
Experience working in a health clinic or demonstrated commitment to low-income populations preferred; Strong computer and data entry skills including MS Office required; Electronic health record system required; Strong verbal and written communication skills; Ability to work in a fast-paced environment and multitask; Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred. Essential Functions and Responsibilities
Answer phone and schedule patient appointments providing accurate information to patients regarding a variety of programs and services. Complete and update registration for patients as needed. Run insurance eligibility for the following day and create billing notes for outstanding documents. Be empathetic and sensitive to the unique needs of each customer; provide explanations appropriate to the customer’s level of understanding and knowledge. Give full attention to the customer; demonstrate promptness and show initiative in responding to customers. Route calls to the appropriate department for continued assistance as necessary. Troubleshoot patient concerns regarding orders, health information and assist in communication with other outside facilities through the electronic health record. Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Answer multi-line phones in a timely, professional manner. Ensure correct patient identification of all information in the computer scheduling system. Utilize appropriate scheduling guidelines in patient interaction. Provide information to prospective or new patients regarding health center services, and protocol for enrolling as a new patient. Basic knowledge of programs/insurance & access/eligibility guidelines and applications. Send messages to members of the care teams as necessary. Record cancellations and re-schedules and document appropriately in the electronic health system. Capture and update patient demographics and insurance information. Treat all patients telephoning the CommuniCare+OLE’s scheduling system with dignity and respect while maintaining privacy and confidentiality all times. Document all appropriate information in electronic health record system. Prompt follow-up of telephone encounters/recalls/appointment request. Perform other duties as assigned. Benefits
Medical, Dental, Vision Coverage (Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium). 18 days of PTO (Vacation & Sick). 10 Paid Holidays + 1 Float Holiday. 2% employer match with employee 4% Contribution 403(b) retirement plan. Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent). Life & Accidental Insurance Coverage. Employer contribution for Health Savings Account. Seniority level
Entry level
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