Chubb
Job Description
This position will be responsible for administrative management, staff development and technical claim results for the Chubb’s Direct Handle Commercial Claims Team. The individual will deliver excellent financial and service results and high quality product involving commercial bodily injury and property damage claims. The role also develops staff, succession planning and executes strategies to achieve goals and objectives. The ideal candidate ensures efficient consistent delivery of service to customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes and regulations within the assigned jurisdiction.
Responsibilities
Ensure high level of technical claim handling from professional claims staff
Interact with business management and direct leadership responsible for Commercial Casualty underwriting to communicate claim trends which impact the business
Ensure the commercial claims team operational activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures
Guide staff with the handling of commercial casualty claims, ensuring appropriate internal stakeholder coordination and execution
Analyze and provide appropriate direction on coverage and communicate coverage positions to appropriate parties
Provide outstanding customer service and works well with the insured, broker and TPA (when applicable) in the adjustment of claims
Set reserves within authority and make claim recommendations to senior management
Establish and maintain strong customer relations
Participate in regular and meaningful discussions with internal and external business partners
Skills Desired candidate is service-oriented and results-driven with excellent administrative, leadership and organizational skills. Candidate must make timely decisions. Experience in performance management, training, staff development and succession planning is a strong plus. Oversight of bodily injury and property damage claims ensuring consistent handling across all Chubb entities.
Qualifications
Ten or more years of experience as a claim professional with a high degree of competence in the handling of casualty claims
Strong presentation and negotiation skills
Experience with primary and excess bodily injury, property damage, and personal injury claims
Understanding of contractual indemnification issues and additional insured provisions
Effective communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys, etc. in a positive manner concerning losses
Ability to motivate team members while working independently within authority
Experience in leadership and management roles
In-depth knowledge of adjustment processes, issues and trends in multiple lines of business
Demonstrated ability in dealing with coverage matters
Working knowledge of industry best practices and procedures
Ability to work independently and assimilate learning materials on many different subjects from various sources
Excellent interpersonal communications and negotiation skills; and an ability to deal with staff, customers and business partners in a professional manner
Ability to make prompt, intelligent decisions based upon complex loss scenarios
Who are we looking for?
An inclusive mindset that allows differences to be leveraged for better business results
Open, transparent communication
Teamwork and inclusion that draws on diverse ideas and perspectives
New ideas, innovation, and ways of thinking that support diversity
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Equal Employment Opportunity Chubb is committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Employment Details Seniority level: Executive Employment type: Full-time Job function: Finance and Sales Industries: Insurance
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Responsibilities
Ensure high level of technical claim handling from professional claims staff
Interact with business management and direct leadership responsible for Commercial Casualty underwriting to communicate claim trends which impact the business
Ensure the commercial claims team operational activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures
Guide staff with the handling of commercial casualty claims, ensuring appropriate internal stakeholder coordination and execution
Analyze and provide appropriate direction on coverage and communicate coverage positions to appropriate parties
Provide outstanding customer service and works well with the insured, broker and TPA (when applicable) in the adjustment of claims
Set reserves within authority and make claim recommendations to senior management
Establish and maintain strong customer relations
Participate in regular and meaningful discussions with internal and external business partners
Skills Desired candidate is service-oriented and results-driven with excellent administrative, leadership and organizational skills. Candidate must make timely decisions. Experience in performance management, training, staff development and succession planning is a strong plus. Oversight of bodily injury and property damage claims ensuring consistent handling across all Chubb entities.
Qualifications
Ten or more years of experience as a claim professional with a high degree of competence in the handling of casualty claims
Strong presentation and negotiation skills
Experience with primary and excess bodily injury, property damage, and personal injury claims
Understanding of contractual indemnification issues and additional insured provisions
Effective communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys, etc. in a positive manner concerning losses
Ability to motivate team members while working independently within authority
Experience in leadership and management roles
In-depth knowledge of adjustment processes, issues and trends in multiple lines of business
Demonstrated ability in dealing with coverage matters
Working knowledge of industry best practices and procedures
Ability to work independently and assimilate learning materials on many different subjects from various sources
Excellent interpersonal communications and negotiation skills; and an ability to deal with staff, customers and business partners in a professional manner
Ability to make prompt, intelligent decisions based upon complex loss scenarios
Who are we looking for?
An inclusive mindset that allows differences to be leveraged for better business results
Open, transparent communication
Teamwork and inclusion that draws on diverse ideas and perspectives
New ideas, innovation, and ways of thinking that support diversity
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Equal Employment Opportunity Chubb is committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Employment Details Seniority level: Executive Employment type: Full-time Job function: Finance and Sales Industries: Insurance
#J-18808-Ljbffr