Yakima Valley Farm Workers Clinic
Overview
Service Center Supervisor — Salem, OR Join our team at Yakima Valley Farm Workers Clinic, a healthcare organization focused on community well-being and inclusivity. We operate a network of clinics and offer a wide range of services with a holistic model that supports the communities we serve. What We Offer
$28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates Additional 4% differential for bilingual skills 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, eight paid holidays, and more What You’ll Do
Formulates and implements policies, procedures, and processes that meet organizational standards and regulatory requirements. Monitors the patient record filing system and ensures accurate data collection; provides staff instruction to ensure file accuracy. Answer questions from staff and provide guidance and feedback. Assist in formulating and managing performance targets for individuals and teams. Measure performance with key metrics for call center operations (e.g., calls per agent, queue time, call abandonment, dropped calls, customer service satisfaction). Serve as liaison between the call center and clinics\ scheduling coordinators; build relationships with clinic supervisors. Update and maintain scheduling protocols for clinics served by the call center. Develop improvement plans to optimize procedures and staff engagement; ensure adherence to policies and procedures. Keep management informed of issues; identify patterns and create solutions to mitigate or resolve them. Participate in Clinic Leadership meetings and report results to the Clinic Director. Perform other duties as assigned. Management duties: coach, mentor, train direct report staff; conduct performance evaluations; address performance or behavior issues and provide feedback. Complete call audits to ensure scheduling expectations are met during patient interactions. Support staff growth and development; assess educational needs and encourage job-related training. Participate in recruitment and staff orientation. Manage patient communication surveys (AIDET) and TSF; analyze results and implement process improvements as needed. Qualifications
High School Diploma or GED; associate degree preferred. Five years of call center/service center experience or five years of direct customer service in a supervisory/lead role; associate degree can substitute 2 years, bachelor’s degree can substitute 4 years. Call center experience, preferably in healthcare. Bilingual (English/Spanish) preferred; must demonstrate language proficiency to receive bilingual differential pay. Knowledge of medical billing, insurance, and terminology is preferred. Strong verbal and listening communication skills; customer relations skills; conflict resolution and de-escalation abilities. Ability to work in a fast-paced, customer-oriented environment; manage multiple tasks and interruptions. Proficiency with basic administrative tasks and computer programs (Outlook, Word, Excel, PowerPoint). Our Mission
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” We are committed to equal-opportunity employment. How to Apply
Contact us at jobs@yvfwc.org to learn more about this opportunity.
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Service Center Supervisor — Salem, OR Join our team at Yakima Valley Farm Workers Clinic, a healthcare organization focused on community well-being and inclusivity. We operate a network of clinics and offer a wide range of services with a holistic model that supports the communities we serve. What We Offer
$28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates Additional 4% differential for bilingual skills 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine Profit sharing & 403(b) retirement plan available Generous PTO, eight paid holidays, and more What You’ll Do
Formulates and implements policies, procedures, and processes that meet organizational standards and regulatory requirements. Monitors the patient record filing system and ensures accurate data collection; provides staff instruction to ensure file accuracy. Answer questions from staff and provide guidance and feedback. Assist in formulating and managing performance targets for individuals and teams. Measure performance with key metrics for call center operations (e.g., calls per agent, queue time, call abandonment, dropped calls, customer service satisfaction). Serve as liaison between the call center and clinics\ scheduling coordinators; build relationships with clinic supervisors. Update and maintain scheduling protocols for clinics served by the call center. Develop improvement plans to optimize procedures and staff engagement; ensure adherence to policies and procedures. Keep management informed of issues; identify patterns and create solutions to mitigate or resolve them. Participate in Clinic Leadership meetings and report results to the Clinic Director. Perform other duties as assigned. Management duties: coach, mentor, train direct report staff; conduct performance evaluations; address performance or behavior issues and provide feedback. Complete call audits to ensure scheduling expectations are met during patient interactions. Support staff growth and development; assess educational needs and encourage job-related training. Participate in recruitment and staff orientation. Manage patient communication surveys (AIDET) and TSF; analyze results and implement process improvements as needed. Qualifications
High School Diploma or GED; associate degree preferred. Five years of call center/service center experience or five years of direct customer service in a supervisory/lead role; associate degree can substitute 2 years, bachelor’s degree can substitute 4 years. Call center experience, preferably in healthcare. Bilingual (English/Spanish) preferred; must demonstrate language proficiency to receive bilingual differential pay. Knowledge of medical billing, insurance, and terminology is preferred. Strong verbal and listening communication skills; customer relations skills; conflict resolution and de-escalation abilities. Ability to work in a fast-paced, customer-oriented environment; manage multiple tasks and interruptions. Proficiency with basic administrative tasks and computer programs (Outlook, Word, Excel, PowerPoint). Our Mission
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” We are committed to equal-opportunity employment. How to Apply
Contact us at jobs@yvfwc.org to learn more about this opportunity.
#J-18808-Ljbffr