Hand & Stone Massage and Facial Spa
General Manager in Training - East Brunswick
Hand & Stone Massage and Facial Spa, East Brunswick, New Jersey, United States
General Manager in Training - East Brunswick
Hand & Stone Massage and Facial Spa 589 NJ-18, East Brunswick, NJ 08816.
Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Responsibilities
Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
Successfully lead the front desk team to exceed all sales and performance goals
Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
Oversee and manage daily operations of the front desk
Assist General Manager in managing the daily operations of the business
Train, monitor, and coach teams, including in-the-moment coaching
Assist in recruiting, onboarding, and training all new hires at the front desk
Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
Passionately promote sales, promotions, and events
Uphold spa cleanliness standards
Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
Role Requirements
Passion for people and providing excellent service
Ability to work flexible hours including nights, weekends and some holidays
Ability to occasionally travel for training, conferences, or other business-related activities
Excellent verbal and written communication skills
A fast learner with a positive attitude
Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
A strong team player with the ability to work independently
Exceptional organizational skills including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
Compensation $17.00 - $21.00 per hour. Average annual compensation up to $45,000 depending on performance.
Location 589 NJ-18, East Brunswick, NJ 08816.
Equal Employment Opportunity Statement I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Responsibilities
Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
Successfully lead the front desk team to exceed all sales and performance goals
Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
Oversee and manage daily operations of the front desk
Assist General Manager in managing the daily operations of the business
Train, monitor, and coach teams, including in-the-moment coaching
Assist in recruiting, onboarding, and training all new hires at the front desk
Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
Passionately promote sales, promotions, and events
Uphold spa cleanliness standards
Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
Role Requirements
Passion for people and providing excellent service
Ability to work flexible hours including nights, weekends and some holidays
Ability to occasionally travel for training, conferences, or other business-related activities
Excellent verbal and written communication skills
A fast learner with a positive attitude
Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
A strong team player with the ability to work independently
Exceptional organizational skills including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
Compensation $17.00 - $21.00 per hour. Average annual compensation up to $45,000 depending on performance.
Location 589 NJ-18, East Brunswick, NJ 08816.
Equal Employment Opportunity Statement I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
#J-18808-Ljbffr