Whole Foods Market
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market, Rockville, Maryland, us, 20849
Overview
Customer Service & E-Commerce Supervisor - Full Time Role at Whole Foods Market. This role focuses on supporting the Customer Service & E-Commerce programs, leading checkout and grocery delivery & pickup operations at the assigned store, and ensuring safety, quality, and program execution. The supervisor supports the Team Leader in developing Team Members and promoting WFM core values and leadership principles while ensuring adherence to health and safety regulations. Responsibilities
Delivers outstanding customer experience; holds Team Members accountable for customer service. Establishes expectations for balancing in-store customer service and online order completion. Monitors in-store and online customer flow; assigns tasks to balance the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures effective responses to customer questions, requests, and concerns. Supports collaborative relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers). Fosters a positive environment with teamwork, mutual respect, and morale. Maintains Team Member safety and security standards; ensures regulatory compliance. Develops, coaches, mentors, and motivates Team Members to sustain a high-performing team and minimize turnover. Maintains cleanliness of workspaces, staging areas, and coolers; safeguards equipment. Proactively identifies process improvement opportunities. Communicates and models WFM core values and leadership principles; supports goals. Qualifications
12+ months retail experience Ability to perform task management, balancing dynamic customer flows Strong analytical skills to identify root causes of underperformance Excellent interpersonal, motivational, team-building, and customer relationship skills Ability to teach others in a positive and constructive manner Proficient with email, Microsoft Office, and operations-related applications Physical Requirements / Working Conditions
Must be able to lift 50 lbs. Standing/walking 6-8 hours in an 8-hour workday Hand use: grasping, fine manipulation, pushing and pulling Occasional bending, twisting, squatting, and reaching Exposure to FDA-approved cleaning chemicals Exposure to temperatures from freezing to hot environments Ability to work in a wet and cold environment Flexible schedule including nights, weekends, and holidays as needed Ability to use tools and equipment including box cutters and electric pallet jacks Compensation
Base pay range: $19.00/hr - $30.20/hr. The wage range for this position is $19.00-$30.20 Hourly, commensurate with experience. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Benefits and Equal Opportunity
Whole Foods Market offers benefits (“Whole Benefits”) which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility is determined under the terms of the applicable Whole Benefits plan at hire. Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We encourage candidates to apply via our site: careers.wholefoodsmarket.com/benefits. Job Function
Other Industries: Retail
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Customer Service & E-Commerce Supervisor - Full Time Role at Whole Foods Market. This role focuses on supporting the Customer Service & E-Commerce programs, leading checkout and grocery delivery & pickup operations at the assigned store, and ensuring safety, quality, and program execution. The supervisor supports the Team Leader in developing Team Members and promoting WFM core values and leadership principles while ensuring adherence to health and safety regulations. Responsibilities
Delivers outstanding customer experience; holds Team Members accountable for customer service. Establishes expectations for balancing in-store customer service and online order completion. Monitors in-store and online customer flow; assigns tasks to balance the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures effective responses to customer questions, requests, and concerns. Supports collaborative relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers). Fosters a positive environment with teamwork, mutual respect, and morale. Maintains Team Member safety and security standards; ensures regulatory compliance. Develops, coaches, mentors, and motivates Team Members to sustain a high-performing team and minimize turnover. Maintains cleanliness of workspaces, staging areas, and coolers; safeguards equipment. Proactively identifies process improvement opportunities. Communicates and models WFM core values and leadership principles; supports goals. Qualifications
12+ months retail experience Ability to perform task management, balancing dynamic customer flows Strong analytical skills to identify root causes of underperformance Excellent interpersonal, motivational, team-building, and customer relationship skills Ability to teach others in a positive and constructive manner Proficient with email, Microsoft Office, and operations-related applications Physical Requirements / Working Conditions
Must be able to lift 50 lbs. Standing/walking 6-8 hours in an 8-hour workday Hand use: grasping, fine manipulation, pushing and pulling Occasional bending, twisting, squatting, and reaching Exposure to FDA-approved cleaning chemicals Exposure to temperatures from freezing to hot environments Ability to work in a wet and cold environment Flexible schedule including nights, weekends, and holidays as needed Ability to use tools and equipment including box cutters and electric pallet jacks Compensation
Base pay range: $19.00/hr - $30.20/hr. The wage range for this position is $19.00-$30.20 Hourly, commensurate with experience. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Benefits and Equal Opportunity
Whole Foods Market offers benefits (“Whole Benefits”) which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility is determined under the terms of the applicable Whole Benefits plan at hire. Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We encourage candidates to apply via our site: careers.wholefoodsmarket.com/benefits. Job Function
Other Industries: Retail
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