Landmark Properties, Inc.
Community Ambassador - The Standard at Berkeley
Landmark Properties, Inc., Berkeley, California, United States, 94709
Overview
The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager. You must be able to communicate effectively, meet deadlines, and manage your time efficiently. Responsibilities
Leasing, Marketing, & Resident Experience: Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors. Close sales in accordance with LEASE Training guidelines including: generating new leads, completing guest cards, scheduling & conducting tours, and lead follow up. Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events. Assist with email and text campaigns in Entrata and TextUs. Represent the community and Landmark Properties in a professional manner. Maintain a positive community environment and encourage participation in Residence Life activities. Assist in resolving resident concerns/conflict by escalating to the appropriate manager. Property Operations: Perform daily opening and closing checklists, including model & tour route inspection, and perform housekeeping as needed. Attend and contribute to Landmark Lineup and required staff meetings. Respond to internet and telephone inquiries in a timely and professional manner. Enter Maintenance Requests, as needed. Keep detailed activity logs in prospect and resident accounts. Label & log packages and send resident notifications. Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager. Adhere to corporate procedures and government laws on Fair Housing. Participate in all Turn-related activities including move-in/move-out days, unit inspections, and trash-outs. Education & Experience
High school diploma or equivalent required. Enrolled in Bachelor’s degree program in a relevant major (e.g., Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc.) preferred. Preferred Knowledge, Skills, & Abilities
Strong organizational skills. Reliable and self-disciplined. Proficient in Microsoft Office Suite or related software. Ability to work evening and weekend hours, including resident lockouts as needed. Available to work during summer and Turn period. Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical noise level is moderate. Travel: No travel required. Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to stand, walk, sit, use hands, reach with arms, and talk or hear; may include climbing, kneeling, crouching, or crawling; vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus. The pay for this position is $18.67 per hour depending on a variety of factors including market factors in the geographical location where the candidate works. Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager. You must be able to communicate effectively, meet deadlines, and manage your time efficiently. Responsibilities
Leasing, Marketing, & Resident Experience: Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors. Close sales in accordance with LEASE Training guidelines including: generating new leads, completing guest cards, scheduling & conducting tours, and lead follow up. Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events. Assist with email and text campaigns in Entrata and TextUs. Represent the community and Landmark Properties in a professional manner. Maintain a positive community environment and encourage participation in Residence Life activities. Assist in resolving resident concerns/conflict by escalating to the appropriate manager. Property Operations: Perform daily opening and closing checklists, including model & tour route inspection, and perform housekeeping as needed. Attend and contribute to Landmark Lineup and required staff meetings. Respond to internet and telephone inquiries in a timely and professional manner. Enter Maintenance Requests, as needed. Keep detailed activity logs in prospect and resident accounts. Label & log packages and send resident notifications. Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager. Adhere to corporate procedures and government laws on Fair Housing. Participate in all Turn-related activities including move-in/move-out days, unit inspections, and trash-outs. Education & Experience
High school diploma or equivalent required. Enrolled in Bachelor’s degree program in a relevant major (e.g., Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc.) preferred. Preferred Knowledge, Skills, & Abilities
Strong organizational skills. Reliable and self-disciplined. Proficient in Microsoft Office Suite or related software. Ability to work evening and weekend hours, including resident lockouts as needed. Available to work during summer and Turn period. Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical noise level is moderate. Travel: No travel required. Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to stand, walk, sit, use hands, reach with arms, and talk or hear; may include climbing, kneeling, crouching, or crawling; vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus. The pay for this position is $18.67 per hour depending on a variety of factors including market factors in the geographical location where the candidate works. Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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