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Drybar

Sales Associate / Customer Service Representative

Drybar, Fairfax, Virginia, United States, 22032

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Overview Bring your outgoing, fabulous personality! You take care of clients, we take care of you. Our employees love being a part of our team!

Drybar is an upscale blow dry-only salon, and our tagline says it all: No cuts. No color. Just blowouts. Drybar Fairfax Corner is seeking a professional, friendly, and highly organized Front Desk Representative to be the first point-of-contact for our salon. The ideal candidate will manage the reception area, provide administrative support, and ensure a welcoming environment for our clients. You will be responsible for creating a positive first impression and assisting with various office tasks in a timely manner.

Location (POSITION LOCATION - Drybar Fairfax Corner, Fairfax, Virginia)

Benefits

Competitive compensation plan with potential to make $23 to $27 per hour based on performance

Free monthly service

Membership sales bonus

401k, with employer matching benefits

Some weekend work required (salon is open 7-days a week)

Retail products discount

Ongoing training

Responsibilities Sales Associate / Customer Service Representative

responsibilities include:

Be the first point of contact, delivering exceptional hospitality and customer service

Communicate with clients and create memorable experiences

Assist with reception duties and administrative tasks to support salon operations

Maintain a welcoming environment and handle inquiries professionally

Qualifications

Experience providing over-the-top, amazing hospitality and customer service is essential

Enjoys communicating with clients and creating memorable experiences

1+ years experience in a fast-paced, customer service-centric environment (hospitality industry, customer service representative, store associate, or similar position)

Experience with Point-of-Sale Systems strongly preferred

Resolves conflict - ability to de-escalate tensions and navigate disagreements with composure to reach a mutually acceptable outcome

Maintains professional demeanor under pressure - able to understand a customer's frustration and remain calm, especially in difficult situations

Ability to multitask with ease and independently troubleshoot problems

Frequently required to stand and/or walk for duration of 6-8 hour shifts

High school diploma or equivalent

Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer: 2023 DB Franchise, LLC (“DBF”). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

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