Option Care Health
Overview
Join to apply for the
Intake Manager - Murray
role at
Option Care Health . Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. We work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. We are committed to an inclusive, respectful, engaging and rewarding culture for all team members where your voice is heard and your work is valued. Our organization seeks extraordinary people to provide extraordinary care, and we invest in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Job Description Summary
Under the Infusion Clinic model, this role will lead and manage the infusion clinic intake function, focusing on delivering a seamless, effortless, and timely referral experience. The intake process serves as a critical touchpoint with referral sources and plays a vital role in facilitating prompt patient care and reinforcing trust with referring providers. The Manager will oversee referral onboarding, coordination, reauthorizations, and team performance, collaborating with clinical teams, purchasing, pharmacy, billing, and sales to ensure operational excellence.
Job Responsibilities Intake Operations & Coordination
Oversee the intake process to ensure efficient collection of patient demographics, insurance, clinical orders, and lab documentation.
Oversee the review of referrals and ensure accurate input into EMR systems; request missing information from providers or patients.
Oversee appointment scheduling aligned with prescribed therapy and clinical urgency.
Oversee the processes of verifying insurance coverage, managing initial and ongoing authorizations, and ensuring timely reauthorizations to prevent interruptions in patient care.
Communicate with patients and referral sources regarding intake status; assist patients with enrollment, cost expectations, and access to therapy.
May assist in other duties or projects as assigned.
Team Leadership & Supervision
Direct daily intake operations, including staffing, scheduling, and coverage planning for high-acuity or time-sensitive cases.
Mentor, coach, and hold team accountable to performance standards, documentation quality, and workflow compliance. Provide real-time feedback and conduct formal performance evaluations.
Oversee hiring, onboarding, and staff development; lead training in EMR systems, workflow processes, payer requirements, and compliance standards.
Collaboration & Quality Improvement
Collaborate with Pharmacy, Nursing, Reimbursement, Purchasing, Commercial Teams, and drug manufacturers/representatives to align intake timelines with medication procurement, reimbursement, and patient readiness.
Track and monitor KPIs such as time to yes, referral volume, and reauthorization timeliness.
Identify process gaps and partner with leadership to implement improvements using structured quality improvement methods.
Participate in cross-functional meetings to ensure alignment between intake and downstream clinical operations.
Compliance & Reporting
Ensure compliance with all regulatory, accreditation, and payer requirements for intake and authorization.
Maintain accurate and complete documentation for all patients, including demographic, insurance, clinical, and financial data.
Generate reports on referral activity, pending/approved authorizations, denials, delays, and reauthorization metrics.
Use data to identify bottlenecks and recommend operational or training adjustments.
Supervisory Responsibilities
Yes
Education and Experience High school diploma or equivalent is required.
3+ years in intake coordination, preferably in an infusion, specialty pharmacy, or home health setting.
2+ years of leadership experience
Basic Qualification & Interests (BQIs) Strong leadership experience managing teams, workflows, and cross-functional communication.
Deep knowledge of insurance processes, including authorizations, reauthorizations, and CPT/ICD coding.
Proficient in EMR and scheduling platforms, Microsoft Office, and intake tracking systems.
Strong interpersonal and communication skills; able to manage competing priorities and communicate across departments.
Organized, process-driven, and proactive in resolving patient access or workflow issues.
Travel Requirements
N/A
Preferred Qualifications (PQIs) Bachelor’s degree in healthcare administration or a related field
Certification in medical office administration or billing
Training in CPT/ICD-10 coding, insurance verification, or healthcare reimbursement
Salary
Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay range is
$42,851.30 – $71,433.83 .
Benefits Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs
Equal Employment Opportunity
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
#J-18808-Ljbffr
Join to apply for the
Intake Manager - Murray
role at
Option Care Health . Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. We work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. We are committed to an inclusive, respectful, engaging and rewarding culture for all team members where your voice is heard and your work is valued. Our organization seeks extraordinary people to provide extraordinary care, and we invest in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Job Description Summary
Under the Infusion Clinic model, this role will lead and manage the infusion clinic intake function, focusing on delivering a seamless, effortless, and timely referral experience. The intake process serves as a critical touchpoint with referral sources and plays a vital role in facilitating prompt patient care and reinforcing trust with referring providers. The Manager will oversee referral onboarding, coordination, reauthorizations, and team performance, collaborating with clinical teams, purchasing, pharmacy, billing, and sales to ensure operational excellence.
Job Responsibilities Intake Operations & Coordination
Oversee the intake process to ensure efficient collection of patient demographics, insurance, clinical orders, and lab documentation.
Oversee the review of referrals and ensure accurate input into EMR systems; request missing information from providers or patients.
Oversee appointment scheduling aligned with prescribed therapy and clinical urgency.
Oversee the processes of verifying insurance coverage, managing initial and ongoing authorizations, and ensuring timely reauthorizations to prevent interruptions in patient care.
Communicate with patients and referral sources regarding intake status; assist patients with enrollment, cost expectations, and access to therapy.
May assist in other duties or projects as assigned.
Team Leadership & Supervision
Direct daily intake operations, including staffing, scheduling, and coverage planning for high-acuity or time-sensitive cases.
Mentor, coach, and hold team accountable to performance standards, documentation quality, and workflow compliance. Provide real-time feedback and conduct formal performance evaluations.
Oversee hiring, onboarding, and staff development; lead training in EMR systems, workflow processes, payer requirements, and compliance standards.
Collaboration & Quality Improvement
Collaborate with Pharmacy, Nursing, Reimbursement, Purchasing, Commercial Teams, and drug manufacturers/representatives to align intake timelines with medication procurement, reimbursement, and patient readiness.
Track and monitor KPIs such as time to yes, referral volume, and reauthorization timeliness.
Identify process gaps and partner with leadership to implement improvements using structured quality improvement methods.
Participate in cross-functional meetings to ensure alignment between intake and downstream clinical operations.
Compliance & Reporting
Ensure compliance with all regulatory, accreditation, and payer requirements for intake and authorization.
Maintain accurate and complete documentation for all patients, including demographic, insurance, clinical, and financial data.
Generate reports on referral activity, pending/approved authorizations, denials, delays, and reauthorization metrics.
Use data to identify bottlenecks and recommend operational or training adjustments.
Supervisory Responsibilities
Yes
Education and Experience High school diploma or equivalent is required.
3+ years in intake coordination, preferably in an infusion, specialty pharmacy, or home health setting.
2+ years of leadership experience
Basic Qualification & Interests (BQIs) Strong leadership experience managing teams, workflows, and cross-functional communication.
Deep knowledge of insurance processes, including authorizations, reauthorizations, and CPT/ICD coding.
Proficient in EMR and scheduling platforms, Microsoft Office, and intake tracking systems.
Strong interpersonal and communication skills; able to manage competing priorities and communicate across departments.
Organized, process-driven, and proactive in resolving patient access or workflow issues.
Travel Requirements
N/A
Preferred Qualifications (PQIs) Bachelor’s degree in healthcare administration or a related field
Certification in medical office administration or billing
Training in CPT/ICD-10 coding, insurance verification, or healthcare reimbursement
Salary
Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay range is
$42,851.30 – $71,433.83 .
Benefits Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs
Equal Employment Opportunity
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
#J-18808-Ljbffr