Window World of LA / TX / FL
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Call Center Supervisor
role at
Window World of LA / TX / FL 5 days ago Be among the first 25 applicants Join to apply for the
Call Center Supervisor
role at
Window World of LA / TX / FL Position Summary
The Call Center Supervisor plays a pivotal role in supporting the success of the Customer Service Department. The Customer Service Supervisor will be responsible for providing frontline, first level supervision and leadership to customer service representatives with the goal of meeting program objectives and service levels. Acting as a bridge between management and frontline staff, this role ensures team members have the skills, resources, and confidence to deliver consistent, high-quality customer experiences.
Key Responsibilities
Coaching & Support
Provide coaching to customer service representatives, offering constructive feedback and practical tips.
Foster a positive, collaborative work environment that promotes continuous improvement.
Facilitate skills development workshops to enhance communication, problem-solving and product knowledge.
Assist direct reports with escalated issues or cases as needed
Perform other duties as assigned by leadership
Process & Quality Improvement
Observe daily operations to identify opportunities for efficiency and service quality enhancements.
Gather and share feedback from frontline employees to help refine policies and workflows.
Assist with implementing new technologies or processes to improve the customer experience.
Team Engagement
Organize team huddles, knowledge-sharing sessions, and refresher trainings.
Create and implement recognition and incentives to promote high levels of productivity and performance.
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
Qualifications
Bachelor Degree in Business, Communications, or related degree preferred.
5+ years in a contact center environment;
3+ years in a supervisory role.
Strong interpersonal and presentation skills.
Ability to communicate clearly, motivate others, and adapt to a diverse workforce.
Proficiency with customer service software and tools (e.g., MS office, CRM, , Virtual Contact Center software).
High level of patience, empathy, and problem-solving ability.
Benefits
Job Type: Salary: $60,000 - $75,000 (may vary depending on experience)
Paid weekly!
401k with company matching contributions!
Comprehensive benefits package including, vision, dental, and health insurance
Paid time off (PTO) and vacation that accrues over time
Opportunities for advancement
Salary: $60000 - $75000 per year Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Construction Referrals increase your chances of interviewing at Window World of LA / TX / FL by 2x Sign in to set job alerts for “Call Center Supervisor” roles.
Baton Rouge, LA $60,000.00-$90,000.00 1 month ago Baton Rouge, LA $60,000.00-$90,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Call Center Supervisor
role at
Window World of LA / TX / FL 5 days ago Be among the first 25 applicants Join to apply for the
Call Center Supervisor
role at
Window World of LA / TX / FL Position Summary
The Call Center Supervisor plays a pivotal role in supporting the success of the Customer Service Department. The Customer Service Supervisor will be responsible for providing frontline, first level supervision and leadership to customer service representatives with the goal of meeting program objectives and service levels. Acting as a bridge between management and frontline staff, this role ensures team members have the skills, resources, and confidence to deliver consistent, high-quality customer experiences.
Key Responsibilities
Coaching & Support
Provide coaching to customer service representatives, offering constructive feedback and practical tips.
Foster a positive, collaborative work environment that promotes continuous improvement.
Facilitate skills development workshops to enhance communication, problem-solving and product knowledge.
Assist direct reports with escalated issues or cases as needed
Perform other duties as assigned by leadership
Process & Quality Improvement
Observe daily operations to identify opportunities for efficiency and service quality enhancements.
Gather and share feedback from frontline employees to help refine policies and workflows.
Assist with implementing new technologies or processes to improve the customer experience.
Team Engagement
Organize team huddles, knowledge-sharing sessions, and refresher trainings.
Create and implement recognition and incentives to promote high levels of productivity and performance.
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
Qualifications
Bachelor Degree in Business, Communications, or related degree preferred.
5+ years in a contact center environment;
3+ years in a supervisory role.
Strong interpersonal and presentation skills.
Ability to communicate clearly, motivate others, and adapt to a diverse workforce.
Proficiency with customer service software and tools (e.g., MS office, CRM, , Virtual Contact Center software).
High level of patience, empathy, and problem-solving ability.
Benefits
Job Type: Salary: $60,000 - $75,000 (may vary depending on experience)
Paid weekly!
401k with company matching contributions!
Comprehensive benefits package including, vision, dental, and health insurance
Paid time off (PTO) and vacation that accrues over time
Opportunities for advancement
Salary: $60000 - $75000 per year Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Construction Referrals increase your chances of interviewing at Window World of LA / TX / FL by 2x Sign in to set job alerts for “Call Center Supervisor” roles.
Baton Rouge, LA $60,000.00-$90,000.00 1 month ago Baton Rouge, LA $60,000.00-$90,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr