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Mass General Brigham Incorporated.

Clinic/Practice Assistant, Orthopedics

Mass General Brigham Incorporated., Wellesley, Massachusetts, us, 02482

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Clinic/Practice Assistant, Orthopedics

Job Summary We are seeking a full‑time, 40‑hour clinic/Practice Assistant to support the practice on site Monday through Friday from 8:00am to 4:30pm. Clinic/Practice Assistants play an integral part in the operations of our community‑based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Responsibilities

Leading up to the patient visit, Coordinators schedule all appointments, conduct reminder outreach, verify insurance, and obtain Prior Authorizations when needed.

During the patient's visit, the focus is check‑in, which includes greeting patients, answering all of their questions, collecting co‑payments, and assisting with any pre‑visit paperwork/forms.

At the conclusion of the visit, during check‑out, Coordinators are tasked with scheduling follow‑up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, handling in‑basket messages, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications Education: High School Diploma or Equivalent required. 3‑5 years of office experience required. Licenses and credentials: None. Knowledge, Skills and Abilities: strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint; knowledge of office operations and standards; ability to use phone system and manage non‑routine calls; effective written communication; time management and organizational skills; proof‑reading and editing ability.

Remote Type Onsite

Work Location 978-980 Worcester Street, Wellesley, MA

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $18.99 – $27.17 per hour

Grade 4

Benefits and Compensation We offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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