PowerSecure, Inc.
Senior Product Support Specialist (Data Center)
PowerSecure, Inc., Durham, North Carolina, United States, 27703
Overview
Senior Product Support Specialist (Data Center) at PowerSecure, Inc. Job Summary
Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues. Minimum Qualifications
12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems. (Bachelor’s in Electrical Engineering may substitute 4 years of experience.) Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings. Experience with: PLCs, Generator Controllers, Protective Relays; Alternators and Generators; Medium Voltage NETA Maintenance and Testing; Data Center preventive maintenance and system testing. Commissioning and field experience required. NFPA 70 ARC Flash Certification preferred. Valid Driver’s License. Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems. Skilled in troubleshooting and editing controller/PLC/HMI programming. Experience in product testing and development (5+ years). Strong communication, time management, and analytical skills. Responsibilities
Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance. Provide technical assistance to Customer Service Managers and engineering teams. Support complex start-ups, field troubleshooting, and onsite technical support. Manage onsite engineering changes and communicate open action items. Assist in field retrofit projects, product troubleshooting guides, and training support. Escalate critical issues to leadership to ensure quality and schedule adherence. Support scheduling and prioritization with Product Support Manager. Physical Demands And Work Environment
Travel up to 45% required. Exposure to industrial environments including switchgear, generators, and welding operations. Work in both indoor office and outdoor field settings. Manual dexterity for operating digital and electrical equipment. Occasional after-hours and weekend support required. About PowerSecure
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers. Benefits
Medical, dental, vision, and life insurance Competitive pay and 401(k) with match PTO, holidays, and sick leave FSA/HSA options Wellness and referral programs Tuition reimbursement Equal Opportunity Statement
PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.
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Senior Product Support Specialist (Data Center) at PowerSecure, Inc. Job Summary
Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues. Minimum Qualifications
12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems. (Bachelor’s in Electrical Engineering may substitute 4 years of experience.) Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings. Experience with: PLCs, Generator Controllers, Protective Relays; Alternators and Generators; Medium Voltage NETA Maintenance and Testing; Data Center preventive maintenance and system testing. Commissioning and field experience required. NFPA 70 ARC Flash Certification preferred. Valid Driver’s License. Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems. Skilled in troubleshooting and editing controller/PLC/HMI programming. Experience in product testing and development (5+ years). Strong communication, time management, and analytical skills. Responsibilities
Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance. Provide technical assistance to Customer Service Managers and engineering teams. Support complex start-ups, field troubleshooting, and onsite technical support. Manage onsite engineering changes and communicate open action items. Assist in field retrofit projects, product troubleshooting guides, and training support. Escalate critical issues to leadership to ensure quality and schedule adherence. Support scheduling and prioritization with Product Support Manager. Physical Demands And Work Environment
Travel up to 45% required. Exposure to industrial environments including switchgear, generators, and welding operations. Work in both indoor office and outdoor field settings. Manual dexterity for operating digital and electrical equipment. Occasional after-hours and weekend support required. About PowerSecure
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers. Benefits
Medical, dental, vision, and life insurance Competitive pay and 401(k) with match PTO, holidays, and sick leave FSA/HSA options Wellness and referral programs Tuition reimbursement Equal Opportunity Statement
PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.
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