Western Reserve Group
Job Overview
Salary Grade (5) 17.41 - 21.76 - 26.11
ESSENTIAL DUTIES AND RESPONSIBILITIES This position assists agents, insureds and mortgage companies with policy and billing related inquiries. It is responsible for working with their team to achieve designated service standards and assist others to meet those standards. The role processes premium payments, suspense applications and issues refund checks. It involves data entry, filing, oral and written communication, working knowledge of the Billing system and reviewing and balancing reports.
It also tracks workflow, quality control, training, CSR procedural support and fosters team, departmental and company relationships and promotes positive agency affiliations. The position may also require performing job functions within other departments as assigned.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS EDUCATION and/or EXPERIENCE 1+ years previous office related experience preferred.
Introductory education course required if no prior insurance experience.
Excellent verbal and written communication skills.
Ability to handle multiple tasks in a changing work environment.
Excellent PC and Data Entry skills.
Ambitious and self‑motivated.
Exceptional interpersonal communication skills.
Strong prioritization and organizational skills.
Ability to think “Outside the Box.”
Prior Billing/Accounting experience a plus.
LANGUAGE SKILLS The individual must be able to effectively and clearly communicate with internal and external customers via telephone, fax, e‑mail, text messaging, one‑on‑one dialogue and small group presentations in a highly professional manner.
REASONING ABILITY The position requires the individual to apply common sense, understanding, reasoning and sound educated judgment coupled with training and experience to properly evaluate and analyze work for recommended action within assigned authority levels.
CERTIFICATES, LICENSES, REGISTRATIONS None required. Additional insurance course work and seminars/webinars are recommended.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to perform various PC functions at a workstation. Additionally, the employee is required to devote substantial time to telephone communication.
The employee may be required to stand, walk, reach with hands and arms and bend or squat, to perform various functions. The employee is required to lift up to 45 pounds. The employee may be required to perform these duties one or more days per week.
Employees may be required to travel from time to time. This may require extended periods of time sitting in a vehicle.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
The employee will be assigned a specific workstation. The work station has the necessary space and equipment to perform the position duties.
Equal Opportunity Employer
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
Industries Insurance
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Wooster, OH .
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ESSENTIAL DUTIES AND RESPONSIBILITIES This position assists agents, insureds and mortgage companies with policy and billing related inquiries. It is responsible for working with their team to achieve designated service standards and assist others to meet those standards. The role processes premium payments, suspense applications and issues refund checks. It involves data entry, filing, oral and written communication, working knowledge of the Billing system and reviewing and balancing reports.
It also tracks workflow, quality control, training, CSR procedural support and fosters team, departmental and company relationships and promotes positive agency affiliations. The position may also require performing job functions within other departments as assigned.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS EDUCATION and/or EXPERIENCE 1+ years previous office related experience preferred.
Introductory education course required if no prior insurance experience.
Excellent verbal and written communication skills.
Ability to handle multiple tasks in a changing work environment.
Excellent PC and Data Entry skills.
Ambitious and self‑motivated.
Exceptional interpersonal communication skills.
Strong prioritization and organizational skills.
Ability to think “Outside the Box.”
Prior Billing/Accounting experience a plus.
LANGUAGE SKILLS The individual must be able to effectively and clearly communicate with internal and external customers via telephone, fax, e‑mail, text messaging, one‑on‑one dialogue and small group presentations in a highly professional manner.
REASONING ABILITY The position requires the individual to apply common sense, understanding, reasoning and sound educated judgment coupled with training and experience to properly evaluate and analyze work for recommended action within assigned authority levels.
CERTIFICATES, LICENSES, REGISTRATIONS None required. Additional insurance course work and seminars/webinars are recommended.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to perform various PC functions at a workstation. Additionally, the employee is required to devote substantial time to telephone communication.
The employee may be required to stand, walk, reach with hands and arms and bend or squat, to perform various functions. The employee is required to lift up to 45 pounds. The employee may be required to perform these duties one or more days per week.
Employees may be required to travel from time to time. This may require extended periods of time sitting in a vehicle.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
The employee will be assigned a specific workstation. The work station has the necessary space and equipment to perform the position duties.
Equal Opportunity Employer
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
Industries Insurance
Referrals increase your chances of interviewing at Western Reserve Group by 2x
Get notified about new Customer Service Representative jobs in
Wooster, OH .
#J-18808-Ljbffr