Capovalleytoyota
Job Overview
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Responsibilities
Primary point-of-contact for all automotive service and repair matters.
Listen and thoroughly understand customer problems, arrange for appropriate service/repairs, set/manage expectations on the part of the customers and the technicians in terms of service delivery.
Make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensure that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Continually learn about product updates, features, accessories to better assist customer needs.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
Perform other duties as assigned.
Qualifications
High school diploma or GED.
Some post-secondary automotive training or experience.
At least one year of dealer-level or large facility experience.
Unrestricted driver's license and clean driving record.
Strong technical and customer service performance record.
Ase certification a plus.
Must be able to work productively in a fast-paced team environment and have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Benefits
Health, Dental, Vision, Life.
401K, Health & Wellness Program.
Company paid vacation and holidays.
Community involvement.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
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Responsibilities
Primary point-of-contact for all automotive service and repair matters.
Listen and thoroughly understand customer problems, arrange for appropriate service/repairs, set/manage expectations on the part of the customers and the technicians in terms of service delivery.
Make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
Ensure that required documentation is complete and is in compliance with regulations and standards.
Complies with and enforces all safety policies and procedures.
Attends all staff meetings, trainings, and educational classes as required.
Helps educate/train new staff members.
Continually learn about product updates, features, accessories to better assist customer needs.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
Perform other duties as assigned.
Qualifications
High school diploma or GED.
Some post-secondary automotive training or experience.
At least one year of dealer-level or large facility experience.
Unrestricted driver's license and clean driving record.
Strong technical and customer service performance record.
Ase certification a plus.
Must be able to work productively in a fast-paced team environment and have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Benefits
Health, Dental, Vision, Life.
401K, Health & Wellness Program.
Company paid vacation and holidays.
Community involvement.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
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