Gateways Hospital and Mental Health Center
Central Intake Coordinator
Gateways Hospital and Mental Health Center, Glendale, California, us, 91222
Central Intake Coordinator
Gateways Hospital and Mental Health Center
Base Pay $28.14/hr - $30.60/hr
Location Los Angeles, CA
Title Central Intake Coordinator
Responsibilities
Conduct initial screenings to determine treatment needs and appropriateness for enrollment into Gateways’ programs and services.
Obtain Medi-Cal and private insurance information and verify eligibility.
Collect deductibles or self-pay portion of hospital payment from the client as required by their health plan at time of admission.
Provide callers with a verbal overview of Gateways Hospital and Mental Health Center’s full continuum of services and email program brochure and link to Gates website.
Complete the Gateways intake process and gather all client, referral source and payer information to facilitate client admission.
Provide callers with appropriate referrals and linkages to other treatment programs and/or community support services if they do not meet Gateways enrollment criteria.
Schedule client appointments for initial onsite assessment within 24-48 hours.
Send appointment reminders via phone calls, texts and emails.
Assist clients and families with overcoming barriers to initial assessment and access to treatment.
Maintain accurate and timely documentation of the intake process in the electronic health records (EHR) system.
Serve as a liaison between clients, families, referral sources, and treatment teams.
Track and report intake & admission outcomes data and conversion rates.
Participate in a weekly meeting with the Program Director and the Director of Business Development to review intake and admission activity.
Ensure compliance with HIPAA and all Gateways and regulatory agency requirements.
Qualifications
Strong interpersonal and communication skills with both clients and referral sources.
Ability to multitask.
In-depth clinical understanding of mental health and substance use disorders.
Ability to handle sensitive situations with empathy and professionalism.
Engagement with referral sources to ensure linkage to both Gateways and external services.
Proficiency in Gateways EHR systems and Microsoft Office Suite.
Employment Type Part-time
Seniority Level Entry level
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Base Pay $28.14/hr - $30.60/hr
Location Los Angeles, CA
Title Central Intake Coordinator
Responsibilities
Conduct initial screenings to determine treatment needs and appropriateness for enrollment into Gateways’ programs and services.
Obtain Medi-Cal and private insurance information and verify eligibility.
Collect deductibles or self-pay portion of hospital payment from the client as required by their health plan at time of admission.
Provide callers with a verbal overview of Gateways Hospital and Mental Health Center’s full continuum of services and email program brochure and link to Gates website.
Complete the Gateways intake process and gather all client, referral source and payer information to facilitate client admission.
Provide callers with appropriate referrals and linkages to other treatment programs and/or community support services if they do not meet Gateways enrollment criteria.
Schedule client appointments for initial onsite assessment within 24-48 hours.
Send appointment reminders via phone calls, texts and emails.
Assist clients and families with overcoming barriers to initial assessment and access to treatment.
Maintain accurate and timely documentation of the intake process in the electronic health records (EHR) system.
Serve as a liaison between clients, families, referral sources, and treatment teams.
Track and report intake & admission outcomes data and conversion rates.
Participate in a weekly meeting with the Program Director and the Director of Business Development to review intake and admission activity.
Ensure compliance with HIPAA and all Gateways and regulatory agency requirements.
Qualifications
Strong interpersonal and communication skills with both clients and referral sources.
Ability to multitask.
In-depth clinical understanding of mental health and substance use disorders.
Ability to handle sensitive situations with empathy and professionalism.
Engagement with referral sources to ensure linkage to both Gateways and external services.
Proficiency in Gateways EHR systems and Microsoft Office Suite.
Employment Type Part-time
Seniority Level Entry level
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