Wolters Kluwer
Fulfillment Associate, Document Management
Wolters Kluwer, Dallas, Texas, United States, 75215
Overview
Fulfillment Associate, Document Management
for Wolters Kluwer’s CT, is responsible for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, and communicating progress to customers and internal teams. The role supports the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; and participate in process improvement initiatives.
You will report to the Manager, Fulfillment and work from our local office in Dallas, TX. We offer a Monday–Friday schedule, full benefits, matching 401(k), generous PTO, and a career opportunity.
Responsibilities
Fulfill orders for internal and external customers by scanning and processing documents.
Assist Process Servers in the completion of service for CT’s Registered Agent function.
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.
Qualifications
Education:
High School diploma or equivalent. Prefer some college.
Experience:
1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. Good typing skills (30 wpm). Experience with ERP systems and databases preferred.
Skills:
Order Entry Systems, Attention to Detail, Customer Service, Communication, Time Management, Team Collaboration, Documentation. Proficiency in using order entry software; ability to maintain accuracy in order processing; effective verbal and written communication; ability to manage time and prioritize tasks; ability to work collaboratively; ability to maintain and organize operational documents.
Benefits and Additional Information A comprehensive benefits package that begins on the first day of employment. Benefits include Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details are available at the Wolters Kluwer benefits site.
Diversity Matters: Wolters Kluwer strives for an inclusive company culture and is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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for Wolters Kluwer’s CT, is responsible for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, and communicating progress to customers and internal teams. The role supports the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; and participate in process improvement initiatives.
You will report to the Manager, Fulfillment and work from our local office in Dallas, TX. We offer a Monday–Friday schedule, full benefits, matching 401(k), generous PTO, and a career opportunity.
Responsibilities
Fulfill orders for internal and external customers by scanning and processing documents.
Assist Process Servers in the completion of service for CT’s Registered Agent function.
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.
Qualifications
Education:
High School diploma or equivalent. Prefer some college.
Experience:
1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. Good typing skills (30 wpm). Experience with ERP systems and databases preferred.
Skills:
Order Entry Systems, Attention to Detail, Customer Service, Communication, Time Management, Team Collaboration, Documentation. Proficiency in using order entry software; ability to maintain accuracy in order processing; effective verbal and written communication; ability to manage time and prioritize tasks; ability to work collaboratively; ability to maintain and organize operational documents.
Benefits and Additional Information A comprehensive benefits package that begins on the first day of employment. Benefits include Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details are available at the Wolters Kluwer benefits site.
Diversity Matters: Wolters Kluwer strives for an inclusive company culture and is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
#J-18808-Ljbffr