IQVIA
MedTech Field Service Technician
MedTech Field Service Technician
experiences a unique opportunity to be on the front line of the implementation of the Pyxis® medication technologies. Matrixed teams are assigned to customer projects and accounts based on project scope and regional / national organizational structures. The project team partners with the customer project team to deliver the goal of an on‑time successful system implementation on site.
What you will be doing in the role
Safely and efficiently uninstall system hardware and install requested computer systems and hard drives
Configure network, time, and security settings for installed hardware and ensure they are compliant with server requirements
Troubleshoot any on‑site issues to ensure that medications are able to be accessed quickly and efficiently
Teach a variety of hospital staff how to comfortably navigate new operating systems
Autonomously ensure each project is completed effectively to the requests of off‑site project managers
Support a medication dispensing product
Training for this role will be provided and is paid
Job Requirements
HS Diploma minimum is required or higher degree is preferred.
Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
Strong communication skills and ability to provide exceptional customer support.
This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 50 LBS
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Travel Requirement
Travel local and national is required to support customer needs.
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement
Must have an active driver license and a personal vehicle to use for job related assignments
Travel, and your time traveling is paid, as is mileage.
Preferred Attributes
Pharmacy Technician, Informaticist or LPN are good considerations
Retail or Hospital Pharmacy experience preferred
Prefer four or more years in the healthcare environment with technical (systems) involvement
Ability to work independently in customer settings with minimal supervision.
Benefits: This position is not eligible for our Medical Benefits. However, personal time off can be requested without pay.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast‑paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role is 27-31 per hour. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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experiences a unique opportunity to be on the front line of the implementation of the Pyxis® medication technologies. Matrixed teams are assigned to customer projects and accounts based on project scope and regional / national organizational structures. The project team partners with the customer project team to deliver the goal of an on‑time successful system implementation on site.
What you will be doing in the role
Safely and efficiently uninstall system hardware and install requested computer systems and hard drives
Configure network, time, and security settings for installed hardware and ensure they are compliant with server requirements
Troubleshoot any on‑site issues to ensure that medications are able to be accessed quickly and efficiently
Teach a variety of hospital staff how to comfortably navigate new operating systems
Autonomously ensure each project is completed effectively to the requests of off‑site project managers
Support a medication dispensing product
Training for this role will be provided and is paid
Job Requirements
HS Diploma minimum is required or higher degree is preferred.
Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
Strong communication skills and ability to provide exceptional customer support.
This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 50 LBS
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Travel Requirement
Travel local and national is required to support customer needs.
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement
Must have an active driver license and a personal vehicle to use for job related assignments
Travel, and your time traveling is paid, as is mileage.
Preferred Attributes
Pharmacy Technician, Informaticist or LPN are good considerations
Retail or Hospital Pharmacy experience preferred
Prefer four or more years in the healthcare environment with technical (systems) involvement
Ability to work independently in customer settings with minimal supervision.
Benefits: This position is not eligible for our Medical Benefits. However, personal time off can be requested without pay.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast‑paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role is 27-31 per hour. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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