Reltio
Overview
North Carolina, Florida, Massachusetts, New York, New Jersey At Reltio, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when it is needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!
Job Summary
The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.
Responsibilities
Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy. Provide required visibility into customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success. Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals. Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals. Hold and grow a trusted advisor relationship with customer sponsors to ensure activities align with the customer's business case, strategy and goals. Track, report, and benchmark all milestone-related adoption activities to monitor overall success and provide visibility to executive sponsors. Promote current products the customer has licensed while identifying additional opportunities to showcase features, products and services. Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value. Recommend specific solutions to achieve the customer's desired result that align with product and industry best practices. Design metrics and measures to quantify ROI on the company's products by the customer. Ensure timely data capture and documentation within internal applications to support data-driven decisions and proactively identify adoption and retention risk. Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities; foster alignment and create customer value. Partner with extended customer-facing account teams to develop strategic and technical plans and manage their execution including milestones, risks, and metrics. Work with Marketing to boost customer advocacy and develop case studies. Lead customer meetings with an agenda-driven prescriptive approach to capture and measure outcomes and value using our product. Identify, document and track critical customer information such as usage, health scoring and desired outcomes to drive data-driven decisions and mitigate risk.
Qualifications
Bachelor's degree or equivalent experience Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases Ability to understand a customer's decision-making process, goals, strategies, and business objectives Ability to build consultative effectiveness and establish trust with internal and external customers Ability to articulate and quantify the business value that the solution delivers Strong presentation, verbal and written communication skills with senior executives Experience in data management consulting or solutioning Experience with software architecture and how applications fit within a customer ecosystem Proven effectiveness at leading executive meetings and workshops Strong discovery skills to uncover customer problems and value
Nice to Have
Reltio Certifications MBA or advanced degree
Equal Opportunity
Reltio is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to providing reasonable accommodation to applicants with physical and mental disabilities.
Overall Market Range: $100,000 - $187,000 USD
#J-18808-Ljbffr
North Carolina, Florida, Massachusetts, New York, New Jersey At Reltio, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when it is needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!
Job Summary
The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.
Responsibilities
Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy. Provide required visibility into customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success. Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals. Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals. Hold and grow a trusted advisor relationship with customer sponsors to ensure activities align with the customer's business case, strategy and goals. Track, report, and benchmark all milestone-related adoption activities to monitor overall success and provide visibility to executive sponsors. Promote current products the customer has licensed while identifying additional opportunities to showcase features, products and services. Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value. Recommend specific solutions to achieve the customer's desired result that align with product and industry best practices. Design metrics and measures to quantify ROI on the company's products by the customer. Ensure timely data capture and documentation within internal applications to support data-driven decisions and proactively identify adoption and retention risk. Collaborate with the sales team to identify and pursue upsell and cross-sell opportunities; foster alignment and create customer value. Partner with extended customer-facing account teams to develop strategic and technical plans and manage their execution including milestones, risks, and metrics. Work with Marketing to boost customer advocacy and develop case studies. Lead customer meetings with an agenda-driven prescriptive approach to capture and measure outcomes and value using our product. Identify, document and track critical customer information such as usage, health scoring and desired outcomes to drive data-driven decisions and mitigate risk.
Qualifications
Bachelor's degree or equivalent experience Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases Ability to understand a customer's decision-making process, goals, strategies, and business objectives Ability to build consultative effectiveness and establish trust with internal and external customers Ability to articulate and quantify the business value that the solution delivers Strong presentation, verbal and written communication skills with senior executives Experience in data management consulting or solutioning Experience with software architecture and how applications fit within a customer ecosystem Proven effectiveness at leading executive meetings and workshops Strong discovery skills to uncover customer problems and value
Nice to Have
Reltio Certifications MBA or advanced degree
Equal Opportunity
Reltio is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to providing reasonable accommodation to applicants with physical and mental disabilities.
Overall Market Range: $100,000 - $187,000 USD
#J-18808-Ljbffr