Amdocs
Overview
Location: Plano, TX; Alpharetta, GA; St. Louis, MO; Toronto, Ontario. Hybrid Work Model: Typically 3 days onsite. Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe accelerate service providers’ migration to the cloud, enable differentiation in the 5G era, and digitalize and automate operations. Amdocs is listed on the NASDAQ Global Select Market and had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com. In one sentence: A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company’s products or services. What will your job look like?
Responsibilities
Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through onboarding, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is...
Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by
ARR growth (including AMR) Customer satisfaction (CSAT) Voice of the Customer (VOC) Contract renewals Revenue collection KPIs
ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) MRR (Monthly Recurring Revenue) growth, ARR, NPS Why You Will Love This Job
Work within a diverse, multi-cultural environment in a fast-growing, dynamic organization. Lead projects for market-leading software solutions for the telecommunications industry. Work on international projects and collaborate with market-leading telecom companies. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce. Seniority level
Mid-Senior level Employment type
Contract Job function
Other Industries
Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Location: Plano, TX; Alpharetta, GA; St. Louis, MO; Toronto, Ontario. Hybrid Work Model: Typically 3 days onsite. Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe accelerate service providers’ migration to the cloud, enable differentiation in the 5G era, and digitalize and automate operations. Amdocs is listed on the NASDAQ Global Select Market and had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com. In one sentence: A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company’s products or services. What will your job look like?
Responsibilities
Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through onboarding, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is...
Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by
ARR growth (including AMR) Customer satisfaction (CSAT) Voice of the Customer (VOC) Contract renewals Revenue collection KPIs
ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) MRR (Monthly Recurring Revenue) growth, ARR, NPS Why You Will Love This Job
Work within a diverse, multi-cultural environment in a fast-growing, dynamic organization. Lead projects for market-leading software solutions for the telecommunications industry. Work on international projects and collaborate with market-leading telecom companies. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce. Seniority level
Mid-Senior level Employment type
Contract Job function
Other Industries
Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr