UniFirst Corporation
Route Service Manager
UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day – ranging from small family‑owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What’s in it for you?
Training – Our Team Partners receive quality skills training designed to enhance performance and support career potential and advancement.
Career Mobility – You may quickly find yourself on the fast‑track to success. This role can lead to many other leadership opportunities in our plants and across the organization.
Culture – Our family culture sets UniFirst apart. No nights or weekends.
Diversity – UniFirst provides an environment packed with different cultures, personalities, and backgrounds because success requires many kinds of people.
What You’ll Be Doing
Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
Build strong relationships with customers and elevate team achievement in customer satisfaction.
Collaborate closely with location management to provide the best customer service and product programs.
Negotiate customer contract renewals.
Qualifications
Business savvy and innovative – helps increase profit and grow customer satisfaction within the UniFirst location.
Results‑driven relationship manager willing to roll up sleeves and help the team and the customer.
Enjoys working with Route Service Representatives and Supervisors in their development.
Personal vehicle drivers must meet UniFirst’s minimum auto insurance requirements.
High School Diploma or GED – bachelor’s degree preferred.
Prior customer service experience.
Strong problem‑solving and handling varied customer service situations.
Negotiation, training, coaching, and team leadership ability.
Strong computer proficiency (MS Office).
Excellent verbal and written communication skills.
21 years of age.
Valid non‑commercial driver’s license in state of residence.
Must meet pre‑employment DOT physical requirements.
Physically capable of lifting up to 50 pounds.
Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
About UniFirst The fabric of UniFirst is woven from its unique family culture where Team Partners enjoy a small‑company feel while benefiting from the resources and stability of a 1.5‑billion‑dollar organization. UniFirst is an international leader in the 18‑billion‑dollar garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. Recognized on Forbes’ “Platinum 400” list and included in Selling Power magazine’s “Best Companies to Sell For” list, UniFirst’s 80‑year focus on annual growth makes the right time to join our team.
Equal Employment Opportunity Statement UniFirst is an equal‑opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.
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What’s in it for you?
Training – Our Team Partners receive quality skills training designed to enhance performance and support career potential and advancement.
Career Mobility – You may quickly find yourself on the fast‑track to success. This role can lead to many other leadership opportunities in our plants and across the organization.
Culture – Our family culture sets UniFirst apart. No nights or weekends.
Diversity – UniFirst provides an environment packed with different cultures, personalities, and backgrounds because success requires many kinds of people.
What You’ll Be Doing
Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
Build strong relationships with customers and elevate team achievement in customer satisfaction.
Collaborate closely with location management to provide the best customer service and product programs.
Negotiate customer contract renewals.
Qualifications
Business savvy and innovative – helps increase profit and grow customer satisfaction within the UniFirst location.
Results‑driven relationship manager willing to roll up sleeves and help the team and the customer.
Enjoys working with Route Service Representatives and Supervisors in their development.
Personal vehicle drivers must meet UniFirst’s minimum auto insurance requirements.
High School Diploma or GED – bachelor’s degree preferred.
Prior customer service experience.
Strong problem‑solving and handling varied customer service situations.
Negotiation, training, coaching, and team leadership ability.
Strong computer proficiency (MS Office).
Excellent verbal and written communication skills.
21 years of age.
Valid non‑commercial driver’s license in state of residence.
Must meet pre‑employment DOT physical requirements.
Physically capable of lifting up to 50 pounds.
Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
About UniFirst The fabric of UniFirst is woven from its unique family culture where Team Partners enjoy a small‑company feel while benefiting from the resources and stability of a 1.5‑billion‑dollar organization. UniFirst is an international leader in the 18‑billion‑dollar garment services industry, employing over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. Recognized on Forbes’ “Platinum 400” list and included in Selling Power magazine’s “Best Companies to Sell For” list, UniFirst’s 80‑year focus on annual growth makes the right time to join our team.
Equal Employment Opportunity Statement UniFirst is an equal‑opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.
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