Whole Foods Market
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market, Napa, California, United States, 94559
Overview
Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market This role supports the Customer Service & E-Commerce programs, leading processes that support the checkout experience and grocery delivery & pickup at the assigned store. You will focus on safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicators and in-store visual cues to assess team performance. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop-off task execution (for E-Commerce); and cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
12+ months retail experience
Physical Requirements/Working Conditions
Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires bending, twisting, squatting, and reaching.
Exposure to FDA approved cleaning chemicals.
Exposure to temperatures below 32 degrees Fahrenheit, 32-40 degrees Fahrenheit, and above 90 degrees Fahrenheit.
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Compensation & Benefits The wage range for this position is $19.50-$30.20 per hour, commensurate with experience. Whole Foods Market offers comprehensive benefits including health insurance, retirement plan benefits, store discount eligibility, paid time off, and other benefit programs. Eligibility for benefits is determined under the terms of the applicable Whole Benefits plan at your date of hire.
Equal Opportunity Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Hiring and promotion are based on qualifications and business needs.
Additional notes Applicants are encouraged to apply via the company site. This posting may reference other job listings not related to this role.
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Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market This role supports the Customer Service & E-Commerce programs, leading processes that support the checkout experience and grocery delivery & pickup at the assigned store. You will focus on safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicators and in-store visual cues to assess team performance. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop-off task execution (for E-Commerce); and cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
12+ months retail experience
Physical Requirements/Working Conditions
Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires bending, twisting, squatting, and reaching.
Exposure to FDA approved cleaning chemicals.
Exposure to temperatures below 32 degrees Fahrenheit, 32-40 degrees Fahrenheit, and above 90 degrees Fahrenheit.
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Compensation & Benefits The wage range for this position is $19.50-$30.20 per hour, commensurate with experience. Whole Foods Market offers comprehensive benefits including health insurance, retirement plan benefits, store discount eligibility, paid time off, and other benefit programs. Eligibility for benefits is determined under the terms of the applicable Whole Benefits plan at your date of hire.
Equal Opportunity Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Hiring and promotion are based on qualifications and business needs.
Additional notes Applicants are encouraged to apply via the company site. This posting may reference other job listings not related to this role.
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