Henry Ford Health
Patient Registration Rep - Emergency Department - Full-Time - Afternoons
Henry Ford Health, Detroit, Michigan, United States, 48228
Patient Registration Rep - Emergency Department - Full-Time - Afternoons
at
Henry Ford Health
Department:
Emergency Department
Location:
Henry Ford Hospital, 2799 W Grand Blvd, Detroit, MI 48202
Schedule:
Full-Time (40 hours per week), Every other weekend and holidays
Shift:
Afternoons 3:30 PM – 12:00 AM
Position Overview Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face‑to‑face check‑ins, pre‑registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.
Education / Experience Required
High school diploma or G.E.D. equivalent required.
One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
EPIC training/experience preferred.
Insurance payor systems experience preferred.
ICD-10 medical terminology experience preferred.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
Must be willing and able to instruct others.
Ability to perform a variety of tasks in a fast‑paced environment with frequent interruptions.
Additional Information
Organization: Corporate Services
Department: ED & Admittg Reg - HFH
Shift: Evening Job
Union Code: Not Applicable
Seniority level
Associate
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care, Insurance, and Wellness and Fitness Services
Referrals increase your chances of interviewing at Henry Ford Health by 2x
#J-18808-Ljbffr
at
Henry Ford Health
Department:
Emergency Department
Location:
Henry Ford Hospital, 2799 W Grand Blvd, Detroit, MI 48202
Schedule:
Full-Time (40 hours per week), Every other weekend and holidays
Shift:
Afternoons 3:30 PM – 12:00 AM
Position Overview Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face‑to‑face check‑ins, pre‑registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.
Education / Experience Required
High school diploma or G.E.D. equivalent required.
One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
EPIC training/experience preferred.
Insurance payor systems experience preferred.
ICD-10 medical terminology experience preferred.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
Must be willing and able to instruct others.
Ability to perform a variety of tasks in a fast‑paced environment with frequent interruptions.
Additional Information
Organization: Corporate Services
Department: ED & Admittg Reg - HFH
Shift: Evening Job
Union Code: Not Applicable
Seniority level
Associate
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care, Insurance, and Wellness and Fitness Services
Referrals increase your chances of interviewing at Henry Ford Health by 2x
#J-18808-Ljbffr