SolarEdge Technologies
Overview
Join to apply for the
Field Service Engineer - VA
role at
. Power the Future with us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. The Field Service Engineer is responsible for providing on site customer support for SolarEdge products installed in the field. The primary scope of the technical support is to provide response to the customer regarding the proper operation of SolarEdge products for the customer's application and intended use. Location:
Remote (Working from Richmond, VA).
Duties and Responsibilities
Technical
Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
Advise customers concerning equipment operation, maintenance, or programming.
Provide pre-sales information about SolarEdge’s products.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Work with operations to validate authorization to release parts needed to solve problems encountered by customers and contractors.
Manage the monitoring database of customer installations. Perform analysis of large datasets to deduce procedures for resolution of complex problems.
Read and interpret schematics with an understanding of high voltage, electronics, and measurement equipment.
Account Management
Maintain extensive engagement with installers and end user customers to grow relationships, provide training, and strengthen the SolarEdge brand.
Support Customer Service, Sales and Marketing in identifying and developing business opportunities.
Become an expert in the assigned regional area to understand market dynamics, key influencers, and local best practices.
Answer inbound calls and emails from customers and contractors, documenting information into the call tracking system.
Travel to distributors, installers or end user customers to provide service or emergency repair service.
Document all activity in SolarEdge CRM software and other databases, including writing comprehensive internal and external facing reports.
Demonstrate excellent interpersonal skills and the ability to build rapport and maintain relationships with customers, peers and managers.
Communicate clearly in English using proper grammar to answer customer inquiries promptly and accurately.
Utilize Microsoft Office and other computer systems while on the phone with customers.
Promote teamwork and build enduring relationships.
Requirements
Preferred BSEE, BSME or equivalent (including practical experience with distributed solar installations). Minimum of an Associate's degree in Power Electronics, Renewable Electrical Systems, or related electrical concepts training.
Strong knowledge of NEC and PV system regulatory codes for PV installations (e.g., NEC 690, UL1741, IEE1547, FERC661).
Basic understanding of IP network technology.
Strong electrical and electronic troubleshooting skills.
2+ years of hands-on experience in a technical role, including 1 year in a customer facing role.
Experience in a professional customer service, technical helpline, or remote support role.
Remote position requiring significant travel; travel greater than 70% of the time.
Flexible for all shifts (24 hours a day, 7 days a week as required).
Excellent customer service and interpersonal skills; able to work under stressful conditions.
Outstanding verbal and written communication skills.
Ability to multi-task in a fast-paced environment.
Technical knowledge of SolarEdge products is a plus; familiarity with competitive products is a plus.
US and international travel required; Spanish bilingual proficiency is a plus.
Fair Pay & a Just Workplace At SolarEdge, we are committed to fair, transparent pay and a competitive compensation structure. The pay range at the start of employment is expected to be between $55K-$75K annually, with potential variation based on location, experience, and other factors. Total compensation may include bonus and/or equity, plus a comprehensive benefits package.
SolarEdge seeks to build a diverse workforce and inclusive culture. We encourage applicants from underrepresented communities, including women, LGBTQIA people, people of color, and people with disabilities.
EEO / Employment Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Renewable Energy, Semiconductor Manufacturing
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Join to apply for the
Field Service Engineer - VA
role at
. Power the Future with us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. The Field Service Engineer is responsible for providing on site customer support for SolarEdge products installed in the field. The primary scope of the technical support is to provide response to the customer regarding the proper operation of SolarEdge products for the customer's application and intended use. Location:
Remote (Working from Richmond, VA).
Duties and Responsibilities
Technical
Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
Advise customers concerning equipment operation, maintenance, or programming.
Provide pre-sales information about SolarEdge’s products.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Work with operations to validate authorization to release parts needed to solve problems encountered by customers and contractors.
Manage the monitoring database of customer installations. Perform analysis of large datasets to deduce procedures for resolution of complex problems.
Read and interpret schematics with an understanding of high voltage, electronics, and measurement equipment.
Account Management
Maintain extensive engagement with installers and end user customers to grow relationships, provide training, and strengthen the SolarEdge brand.
Support Customer Service, Sales and Marketing in identifying and developing business opportunities.
Become an expert in the assigned regional area to understand market dynamics, key influencers, and local best practices.
Answer inbound calls and emails from customers and contractors, documenting information into the call tracking system.
Travel to distributors, installers or end user customers to provide service or emergency repair service.
Document all activity in SolarEdge CRM software and other databases, including writing comprehensive internal and external facing reports.
Demonstrate excellent interpersonal skills and the ability to build rapport and maintain relationships with customers, peers and managers.
Communicate clearly in English using proper grammar to answer customer inquiries promptly and accurately.
Utilize Microsoft Office and other computer systems while on the phone with customers.
Promote teamwork and build enduring relationships.
Requirements
Preferred BSEE, BSME or equivalent (including practical experience with distributed solar installations). Minimum of an Associate's degree in Power Electronics, Renewable Electrical Systems, or related electrical concepts training.
Strong knowledge of NEC and PV system regulatory codes for PV installations (e.g., NEC 690, UL1741, IEE1547, FERC661).
Basic understanding of IP network technology.
Strong electrical and electronic troubleshooting skills.
2+ years of hands-on experience in a technical role, including 1 year in a customer facing role.
Experience in a professional customer service, technical helpline, or remote support role.
Remote position requiring significant travel; travel greater than 70% of the time.
Flexible for all shifts (24 hours a day, 7 days a week as required).
Excellent customer service and interpersonal skills; able to work under stressful conditions.
Outstanding verbal and written communication skills.
Ability to multi-task in a fast-paced environment.
Technical knowledge of SolarEdge products is a plus; familiarity with competitive products is a plus.
US and international travel required; Spanish bilingual proficiency is a plus.
Fair Pay & a Just Workplace At SolarEdge, we are committed to fair, transparent pay and a competitive compensation structure. The pay range at the start of employment is expected to be between $55K-$75K annually, with potential variation based on location, experience, and other factors. Total compensation may include bonus and/or equity, plus a comprehensive benefits package.
SolarEdge seeks to build a diverse workforce and inclusive culture. We encourage applicants from underrepresented communities, including women, LGBTQIA people, people of color, and people with disabilities.
EEO / Employment Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Renewable Energy, Semiconductor Manufacturing
#J-18808-Ljbffr