Bowman Williams
Technical Account Manager (MSP) — Up to $145K + Bonuses | Downtown Los Angeles
Bowman Williams, Los Angeles, California, United States, 90079
Technical Account Manager (MSP) — Up to $145K + Bonuses | Downtown Los Angeles
Are you a seasoned MSP professional who loves building relationships, solving business challenges through technology, and owning client success—without living in the ticket queue? This is your opportunity to join a fast-growing, security-driven Managed IT & Security Provider (MSP/MSSP) headquartered in downtown Los Angeles.
We deliver proactive IT, cybersecurity, cloud, and compliance solutions to industries where precision matters—finance, healthcare, entertainment, and professional services. Our philosophy is simple: strategic alignment over reactive firefighting.
Now, we’re looking for a Technical Account Manager (TAM) to own a book of clients, drive technology roadmaps, and deliver measurable business value—all while working onsite at our LA headquarters (no travel or fieldwork required).
What You’ll Do
Own your client book
— manage 10–15 accounts as the strategic advisor, ensuring alignment, retention, and client success.
Lead QBRs and roadmap sessions
— translate business goals into actionable IT strategies covering cloud, security, lifecycle planning, and compliance.
Champion best practices
— drive adoption of standardized Microsoft 365/Azure, backup/DR, MFA, EDR, and SIEM architectures.
Collaborate cross-functionally
— work with Projects, Infrastructure, and Security teams to deliver on your roadmap initiatives.
Support growth opportunities
— identify and quote new projects, enhancements, and strategic add-ons.
Light technical escalation
— provide insight and triage for complex issues (you guide priorities, not grind tickets).
Communicate with clarity
— deliver executive-ready updates, reports, and presentations that connect IT impact to business value.
What Success Looks Like
Clients are retained, happy, and expanding their partnership.
QBRs are consistent and strategic projects move from idea → implementation.
Security and standards adoption increase across your accounts.
Internal teams have clarity, collaboration, and direction.
You’re the trusted face and voice for your clients’ technology strategy.
What You Bring
MSP industry experience is required — ideally as a Technical Account Manager, vCIO, or consultative Systems Engineer.
Strong grasp of Microsoft 365, Azure, networking (DNS/DHCP/TCP/IP), security (MFA/EDR/SIEM), and compliance frameworks.
Confidence leading QBRs, budgeting discussions, and IT roadmaps.
Experience with Autotask PSA, Datto RMM, and familiarity with Kaseya SOC/NOC.
Excellent communication, relationship-building, and executive presentation skills.
Knowledge of regulated industries (FINRA, SEC, HIPAA) is a plus.
Why You’ll Love It Here
Base salary up to $150K + bonuses
No travel
– all client interactions are virtual
In-office only
– collaborate with your peers at our modern HQ in Downtown LA
401(k)
– 3% dollar-for-dollar match + partial match up to 5%
Paid time off
– vacation, sick leave, and 12–13 holidays per year
Commuter benefit
– up to $250/month for parking or transit
Clear path for
career growth into vCIO or leadership roles
Location
Downtown Los Angeles (Biltmore Tower)
Monday–Friday, 8 AM – 5 PM,
in-office only
Candidates should live within
~45 minutes of DTLA
#J-18808-Ljbffr
We deliver proactive IT, cybersecurity, cloud, and compliance solutions to industries where precision matters—finance, healthcare, entertainment, and professional services. Our philosophy is simple: strategic alignment over reactive firefighting.
Now, we’re looking for a Technical Account Manager (TAM) to own a book of clients, drive technology roadmaps, and deliver measurable business value—all while working onsite at our LA headquarters (no travel or fieldwork required).
What You’ll Do
Own your client book
— manage 10–15 accounts as the strategic advisor, ensuring alignment, retention, and client success.
Lead QBRs and roadmap sessions
— translate business goals into actionable IT strategies covering cloud, security, lifecycle planning, and compliance.
Champion best practices
— drive adoption of standardized Microsoft 365/Azure, backup/DR, MFA, EDR, and SIEM architectures.
Collaborate cross-functionally
— work with Projects, Infrastructure, and Security teams to deliver on your roadmap initiatives.
Support growth opportunities
— identify and quote new projects, enhancements, and strategic add-ons.
Light technical escalation
— provide insight and triage for complex issues (you guide priorities, not grind tickets).
Communicate with clarity
— deliver executive-ready updates, reports, and presentations that connect IT impact to business value.
What Success Looks Like
Clients are retained, happy, and expanding their partnership.
QBRs are consistent and strategic projects move from idea → implementation.
Security and standards adoption increase across your accounts.
Internal teams have clarity, collaboration, and direction.
You’re the trusted face and voice for your clients’ technology strategy.
What You Bring
MSP industry experience is required — ideally as a Technical Account Manager, vCIO, or consultative Systems Engineer.
Strong grasp of Microsoft 365, Azure, networking (DNS/DHCP/TCP/IP), security (MFA/EDR/SIEM), and compliance frameworks.
Confidence leading QBRs, budgeting discussions, and IT roadmaps.
Experience with Autotask PSA, Datto RMM, and familiarity with Kaseya SOC/NOC.
Excellent communication, relationship-building, and executive presentation skills.
Knowledge of regulated industries (FINRA, SEC, HIPAA) is a plus.
Why You’ll Love It Here
Base salary up to $150K + bonuses
No travel
– all client interactions are virtual
In-office only
– collaborate with your peers at our modern HQ in Downtown LA
401(k)
– 3% dollar-for-dollar match + partial match up to 5%
Paid time off
– vacation, sick leave, and 12–13 holidays per year
Commuter benefit
– up to $250/month for parking or transit
Clear path for
career growth into vCIO or leadership roles
Location
Downtown Los Angeles (Biltmore Tower)
Monday–Friday, 8 AM – 5 PM,
in-office only
Candidates should live within
~45 minutes of DTLA
#J-18808-Ljbffr